Emailing Customers

AACC
New Member
6 0 0

Hi, I am new to Shopify. I have sent bulk emails recently to my customers.
Is there a way to check who already received it? Since I cannot download any report on Marketing Campaigns page.
Thank you!

Replies 8 (8)
MS-WEB-DESIGNER
Shopify Partner
3012 181 488

Dear AACC,

 

You can check the insights. May we know which app you are using (Klaviyo or privy)?

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AsthaUpadhyay
Shopify Expert
114 3 12

Hi

Can you please let us know which email marketing software are you using, accordingly we can help you in finding the insights in that software.

Thanks

CedCommerce | Digital Marketing Services

Digital Marketing Analyst
Skype: live:.cid.9de4dafff918787
AACC
New Member
6 0 0

Hi, thank you for your reply. I'm using Shopify Email.

AsthaUpadhyay
Shopify Expert
114 3 12

Hi,
Thanks for your reply, please go through this article: https://help.shopify.com/en/manual/promoting-marketing/analyze-marketing/shopify-email-analytics, you may get your answer.
Still if you feel any query can comment or dm me directly.
Regards

CedCommerce | Digital Marketing Services

Digital Marketing Analyst
Skype: live:.cid.9de4dafff918787
AACC
New Member
6 0 0

Hi,

Thank you for you reply. Is there a way for me to download the report?
For example, to check who has opened or clicked a link within the email?

UhOhCreations
New Member
1 0 0

I'm in the same boat right now - I've used Shopify Email to send out a newsletter. The Analytics give you the numbers, but not the specific individuals and their responses. My challenge is that I can't confirm that an individual DID receive the email, even though, logically they would have been in the segment the email went to. 

Can we see the emails sent to a customer on a per customer basis?

Can we see the customer "action" on a per customer basis? (such as whether it was opened or clicked)

Can we resend the email to a customer that claims they did not receive it?

Can we see what email addresses within the customer segment were suppressed and why?

The value in these items is customer support when they call and state they haven't seen an email

PreBuiltStores
Shopify Partner
254 3 21
Please contact your provider and have them 'whitelist' the following
addresses for you.

​* smtp.shopify.com​
* smtp2.shopify.com
* smtp3.shopify.com
* smtp4.shopify.com
​* mailer@shopify.com​

If this is ineffective, then you can ask the email provider to see if there
are any further restrictions blocking automated email systems.
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Propelguru
Trailblazer
313 7 46

Advanced technologies like email tracking can be used to enhance the customer experience but it must be used responsibly. After reading the notifications, you set up how to interact with a group and several moderators and even recipients.

We recommend that you use the email tracking tools appropriately in your company's privacy policy and advertise the use of email briefs when registering for your online subscription. These interviews and forms need further development and evaluation before using an email account to ensure a great customer experience.