Entering Google Product Categories in Shopify

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landc1
New Member
2 0 2

I have downloaded the list of Google Product Categories and identified the correct categories, do I then enter the code into the box below? What if there are two categories it fits?Screenshot 2019-04-23 at 13.21.02.png

Accepted Solutions (2)

Accepted Solutions
Tira
Shopify Staff (Retired)
1269 90 210

This is an accepted solution.

Hi, @landc1!

 

My name is Tira and I work at Shopify.

 

Google only allows for one category to be used to identify your product. You can enter either the ID of the product category or its name in the "Google product category" field. I understand that it might be a challenge to pick just one category, however Google recommends to choose the a category that is more in line with the main function of your product. What is the product you're wanting to publish?

 

For more details on how product categories work, check out these resources:

Google Product Categories - Google help documentation

Add a Google Product Category - Shopify help doc

 

Let me know if that helps!

Tira | Social Care @ Shopify 
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usernamesrule
New Member
2 1 0

This is an accepted solution.

Hi Tira, we are experiencing the same thing as @VTBVTV

It is painfully frustrating. We've been working on this issue and trying to figure it out for 3-4 months. We currently have 432 products than are not publishing to google. Here's a quick example... in the screenshot below, you can see the product is not published to google because it says it's missing the age group, color, and gender. When I click the drop down menu under more actions you can see that all of those 'missing values' are in fact there. Why does it keep saying they're missing?!

We have tried all of the tricks to get this to work. We've tried using more general categories, and more specific categories. We've tried filled out all of the optional fields. We've deleted all the info, saved the product, and then added the info back in, and saved the product. This last method sometimes works and makes the error message go away, but its only temporary. Without fail, after 20 min - 48hrs, the product reverts and the google dot goes back to orange rather than green, as you can see in the screenshot below.

Screen Shot 2021-04-08 at 2.09.03 AM.png

Here is another example, I believe the screenshot below shows what @VTBVTVis seeing as well...

You'll see on the right side of the screenshot that the product wont publish to Facebook because it needs a google category (even though the product has a google category) and then it says its not publishing to google because the product needs a gtin - which it doesn't because it is a custom product with the google category info completed. 

Screen Shot 2021-04-08 at 2.22.57 AM.png

And then here's one more example - which is a little more rare than the others... this product made it through and is published to google, however its not publishing to facebook, saying it needs a google category, even though it has a google category!! 

Screen Shot 2021-04-08 at 2.21.29 AM.png

Thank you in advance! 

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Replies 25 (25)
Tira
Shopify Staff (Retired)
1269 90 210

This is an accepted solution.

Hi, @landc1!

 

My name is Tira and I work at Shopify.

 

Google only allows for one category to be used to identify your product. You can enter either the ID of the product category or its name in the "Google product category" field. I understand that it might be a challenge to pick just one category, however Google recommends to choose the a category that is more in line with the main function of your product. What is the product you're wanting to publish?

 

For more details on how product categories work, check out these resources:

Google Product Categories - Google help documentation

Add a Google Product Category - Shopify help doc

 

Let me know if that helps!

Tira | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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landc1
New Member
2 0 2
Fantastic. I will enter the code. Re sizes are you only able to enter one variant too?
Tira
Shopify Staff (Retired)
1269 90 210

Hey, again! 

 

In our old Google Shopping app, you could only sync the first variant for the product, but our current app allows all variants for a product to be synced. It can take Google about a week to sync all of your variants. While waiting, the products will show as "Pending" on the Google Shopping app. Read more about setting up the Google Shopping app here.

 

Let me know if you have any other questions! 

Tira | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

VTBVTV
Tourist
3 0 3

Hello

I have entered the google product category but I am still getting a message telling me that Needs a Google Product Category when I try to select Facebook as a sales channel to post my product to.  

Tira
Shopify Staff (Retired)
1269 90 210

Hi, @VTBVTV.

Thanks for reaching out in the Shopify Community. I’m happy to help. 

Are you looking to use Facebook for Checkout on Instagram? If you are, I recommend reviewing the steps from our help doc here: Syncing Facebook for Checkout on Instagram to make sure your product is synced correctly to be reviewed and approved by Facebook. 

You will need to make sure a Google Product Category is added to your product to move forward with Facebook for Checkout on Instagram. Google requires a product category that exists. I recommend checking the spelling of the category to make sure it’s accurate, and making sure that the category is one that exists. The reason for this is because Shopify sends this information to Google for approval. Check out our help doc on Google Product Category for more information and for a link to Google’s help documentation on adding product categories to your product.

What Google Product Category were you trying to add?

Tira | Social Care @ Shopify 
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VTBVTV
Tourist
3 0 3
Yes, I would like to Facebook for checkout on Instagram. I have already set
up my catalog and have it connected to Shopify. All of the products that I
uploaded to Shopify from my Etsy shop are showing in my Catalog and in my
Instagram Shop however, when I add new products they will not let me choose
Facebook and I get the message I mentioned. I did go back and complete the
Google product info for a couple of the new listings but they still will m
not let me select the Facebook option.

The product category is jewelry.
Tira
Shopify Staff (Retired)
1269 90 210

Thanks for confirming this, VTBVTV. Can I see a screenshot of what you’re seeing when you try to select the Facebook option?

To add a photo of your screenshot, you can click on the “Camera” button to upload a photo from your computer or, paste a URL into the rich text editor here in your reply. 

Here are some other things to try:

  • What happens if you enter “Jewelry” as a Google product category (with a capital “J”) - does that change anything?
  • What happens if you leave the category blank? Is a product category automatically assigned, and do you get any errors?

Let me know how that works.

Tira | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

JillJones
Excursionist
22 0 2

What if you are selling skin care products? I don't see where to find the information for the Google categories for this?

shopbloc
New Member
1 0 0

What if you dont even have google installed and its still saying this to update to facebook?