Facebook Pixel does not connect with my store

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Matt92
New Member
2 0 3

Hi Everyone!,

I just tried to connect facebook pixel with my new store but when I sent a traffic test it comes back with 'no activity yet'.

in my events manager, my status is offline and there is a message that says:   We haven't received any activity from your pixel in this time frame. 

I followed the instruction properly as last time when I was setting up different facebook pixel to another shop but this time it just does not work. 

On my website, the Facebook pixel helper says that there is no pixels are found and it's grey.

Matt

 

Replies 71 (71)
BukLau
New Member
6 0 0

@Tira wrote:

Great question, @Hameddadgour. I'm glad to hear that worked. 

 

If an adblocker is on a customer's computer, it can prevent the pixel from firing and being recognized by the Facebook Pixel Helper. The details of Facebook Analytics would be outside our scope of support. You can learn about discrepancies with analytics software from our help docs: Analytics discrepancies.  

 

I'm curious to see what the community suggests! 


Hi Tira,

I disabled ad block & cleared my cache and cookies, still "NO ACTIVITY YET*

Any thoughts? 

Thank you

-BukLau

skypper
New Member
1 0 0

I was using Brave browser and I had to disable the Shield in order to make it work. Disabling AdBlocker was not enough.

BukLau
New Member
6 0 0

@skypper wrote:

I was using Brave browser and I had to disable the Shield in order to make it work. Disabling AdBlocker was not enough.


im using chrome 😕

Tira
Shopify Staff (Retired)
Shopify Staff (Retired)
1260 90 212

Hi, @BukLau.

 

Tira here, from Shopify Support.  

 

I appreciate that you did some troubleshooting on this on your own. I did some digging and another factor may be how the custom code was added to your theme, or there may be an error within the theme itself. I'd love to provide some insight. What theme are you using?

You can find the name of your theme by following these steps:

- Login to your Shopify admin

- Under "Sales Channels" click on "Online Store > Themes" and on the right-hand side you will see "Current Theme" which will show the name of your published theme. Here's a screenshot:

20-07-551t8-3kshv

Once you find the name of your theme, please reply to this thread, along with the steps that you've used when you added your Facebook Pixel to your store, and your myshopify.com URL so that I can take a look. 

I look forward to hearing from you. 

Tira | Social Care @ Shopify 
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lulu1990
New Member
1 0 1

Update: Sorry, I waited 10 minutes, and the pixel works! Thanks! 

Hi, @Tira 

I had the same issue and I tried all the steps that you provided, disable the adblocker, tried shopify domain, it still doesn't work. The Facebook pixel helper found the pixel on my website, but it shows "No Activity Yet" when I connect it. Can you help me with it? I am using Minimal theme. Thanks!

Best,

Lulu

 

Joesif
New Member
2 0 1

@Tira 
I have been look for a soultion, cant find one.

I create 3 different pixel because I though the issue was with face book, still no connection

I then disabled all my extension including ad-block of course, still no connection

I cleared cookies and cache, didn't work used incognito still nothing and I change computers still nothing

I then saw what you said about theme and I deleted my theme and created a new one just incase code was corrupeted, still nothing. I have (Debut) theme, free one and I understand that your direction wasn't to delete theme but I did it because you didn't continue response and I was also thinking why not.

BukLau
New Member
6 0 0

@Tira wrote:

Hi, @BukLau.

 

Tira here, from Shopify Support.  

 

I appreciate that you did some troubleshooting on this on your own. I did some digging and another factor may be how the custom code was added to your theme, or there may be an error within the theme itself. I'd love to provide some insight. What theme are you using?

You can find the name of your theme by following these steps:

- Login to your Shopify admin

- Under "Sales Channels" click on "Online Store > Themes" and on the right-hand side you will see "Current Theme" which will show the name of your published theme. Here's a screenshot:

20-07-551t8-3kshv

Once you find the name of your theme, please reply to this thread, along with the steps that you've used when you added your Facebook Pixel to your store, and your myshopify.com URL so that I can take a look. 

I look forward to hearing from you. 


Hi, 

 

Im using debutify theme. Version 2.0.1

 

Thank you 

Tira
Shopify Staff (Retired)
Shopify Staff (Retired)
1260 90 212

Hi, @lulu1990.

Tira here, from Shopify.

I'm glad to hear that you were able to get your Facebook pixel to work. It sounds like it took some time for the pixel to fire on your store and show up as activity in the Facebook Pixel Helper. If there was anything else that helped, could you please share the solution with the community here? I'm curious to know!

Thank you! 

Tira | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Tira
Shopify Staff (Retired)
Shopify Staff (Retired)
1260 90 212

Hi, @Joesif.

 

Tira here, from Shopify.

I appreciate you taking these troubleshooting steps. I'm happy to take a look at your store. Can you please confirm what error message you're seeing when you try to see if your pixels are active? What is your myshopify.com URL?

 I look forward to hearing from you.

Tira | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
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Danielle54
New Member
1 0 0

Hi @Tira,

Please could you look into my pixel/store? I am facing the same issues as described here in that my pixel is not detecting any activity when I try to test it through Facebook Business Manager. I have the Pixel Helper installed and it is showing as active for the store homepage, but it seems like the AddToCart event is not being tracked. Facebook is simply returning the message 'No Activity Yet' each time I try to test the connection.

The URL is: Sheeqy.myshopify.com

The theme is: Dropshippinghelps

Thank you!

thesupercoolco
New Member
1 0 0

Hi @Tira,

I'm having the same issue the rest of the users are having. I have disabled the Chrome Ad Blocker by doing the following and i'm using the "Simple" theme.

- Settings

- Site Settings

-Ads (Allow Ads)

The Pixel helper is also saying PageView is checking out & Microdata Automatically Detected.

 

Your help would be greatly appreciated.  

 

Brian

Tira
Shopify Staff (Retired)
Shopify Staff (Retired)
1260 90 212

Hi, @Danielle54.

 

Tira here, from Shopify.

I appreciate you doing some troubleshooting to dig into your Facebook Pixel not showing the AddtoCart event. Thank you for providing your store URL and theme name. 

I checked your store with the Facebook Pixel Helper and this is what I see: 20-07-031gb-7sd3t

Typically, when the AddtoCart event does not show up, it means the store is using a pop-out cart. This can happen because the URL of the page does not change to 

 

 

/cart

 

 


after adding a product to the stores cart and the product page stays with the product page URL. I tested this on your store and it looks like you are using a full-page cart, so this instance would not apply. 

 

Can you please share a screenshot of what you're seeing in the Facebook Pixel Helper when you view your pixel's activity? I can take a further look.

@BukLau and @thesupercoolco can you try these steps and let me know if this helps? 

 

Tira | Social Care @ Shopify 
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Joesif
New Member
2 0 1
I have figured out the issue you need to connect your Facebook page to your
Shopify and also make sure your page is published and connect everything it
tells you to
steinbrg
Tourist
6 0 3

Hi @Tira 

I'm another person with this 'No Activity' issue. I've been trying to fix this for 3 or 4 days now to no avail and would greatly appreciate your help.

I've basically tried every solution that's come up in this thread that I'll list out:

1.) Removed/Paused Adblocker

2.) Added Pixel Helper Extension. Note: The Extension recognizes the Pixel on my website but Facebook does not

3.) Confirmed Pixel ID matches up

4.) Cleared cache and cookies

5.) Made sure my Shopify address was input correctly

6.) Tried multiple internet browsers

7.) Tried different computers

I've attached some screenshots of everything I'm looking at for your reference.

Thanks so much @Tira !

Screen Shot 2020-07-13 at 6.27.49 PM.pngScreen Shot 2020-07-13 at 6.31.35 PM.pngScreen Shot 2020-07-13 at 6.33.35 PM.pngScreen Shot 2020-07-13 at 6.30.50 PM.png

 

Tira
Shopify Staff (Retired)
Shopify Staff (Retired)
1260 90 212

Hi, @steinbrg.

Tira here, from Shopify Support. 

Thank you for providing these screenshots and I appreciate you doing some troubleshooting steps on this. I understand your pixel isn't showing any activity when you check the status on Facebook and that this is frustrating. It seems like this is similar to what @BukLau and @thesupercoolco are experiencing.

I would like to ask a few questions to help with the next steps:

I can see that the first and second screenshots are from the Shopify admin.

Where are the last two screenshots taken from?

What are you doing to market your store? 

Do you see any traffic listed in the Shopify Analytics section of your admin? Shopify Analytics provides you with a way to view your store's recent activity, see insight into your visitors and analyze your store's transactions. Check out our help doc with a rundown of the type of reports we have here: Shopify Analytics

To access your Shopify Analytics, you can login into your admin, and click on "Analytics" on the left side of your admin. Here's a screenshot from my test store:

20-07-6zqkp-tpuiq

To check the traffic of your store, you can take a look at the Dashboard and the card titled, "Online store sessions by traffic source". This will show how many sessions your store has received based on how visitors came to your store. Online store sessions can be generated when someone does a search for your store or enters your store URL in their browser. Check out our help doc for the steps to customize this here: Overview dashboard

I'm looking forward to hearing from you. 

Tira | Social Care @ Shopify 
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steinbrg
Tourist
6 0 3

Hi @Tira ,

Thanks for getting back to me.

 

The last two screenshots are from Facebook Business Manager where the set up for the Pixel is taking place.

I basically go through the steps of setting up the Facebook Pixel and it gets stuck at that point that I screenshotted (last two screenshots).

 

To answer your second question, I haven't done anything to market my store yet.

The first bit of marketing I was planning on doing was Facebook ads in conjunction with the Facebook Pixel.

I checked the Analytics page like you said and I do have a history of some visitors. Screenshot attached.

Screen Shot 2020-07-14 at 4.27.39 PM.png

 

Quick Update: I checked Facebook Business Manager and my Facebook Pixel is now working!! 

I have no idea what made the Pixel go Active as I haven't touched it since yesterday.

One one hand I'm happy it got fixed, but at the same time I'm frustrated how hard that was and I still have no idea what fixed it lol.

DigiHarsh
Excursionist
16 0 9

Thank you sir for this answer

Tira
Shopify Staff (Retired)
Shopify Staff (Retired)
1260 90 212

Thank you for the details! If you're planning to use your Facebook Pixel for setting up Facebook ads, I recommend checking out our blog post Facebook Ads for Beginners: A Step-By-Step Guide to Running Your First Campaign for tips to set this up and creating your ads.

I'm glad to hear that this is working for you.

How did you confirm this, @steinbrg? If you don't mind sharing it with the community here, that would be much appreciated. 

Tira | Social Care @ Shopify 
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omzz23
New Member
2 0 0

Hi,

I am facing the same exact problem. I don't have an ad blocker installed or anything like that. I have been trying to connect the Pixel for 2 days and it is still telling me "No Activity Yet".

There's no point in having a Shopify account if I can't send traffic to the website, and I've already lost two days. Can someone from Shopify help please?

I have read all the help guides, done all the troubleshooting (clear cache, use Facebook Pixel Helper, etc.) and it's still not working. I can only hope that just like the previous post, somehow it magically works tomorrow.

Tira
Shopify Staff (Retired)
Shopify Staff (Retired)
1260 90 212

Hey, @omzz23.

Tira here, from Shopify. Thank you for providing these details, I appreciate you doing some troubleshooting and following our help docs.

It sounds like the "No Activity Yet" is a common situation in this thread. I'm happy to provide some direction on this.

Where are you seeing this error? Is it in the Shopify admin or on Facebook? If you are seeing the error on Facebook's end, then this would be outside our scope of support. 

Is the Facebook Pixel Helper showing that the pixel has been found on your store? If so, then the Facebook Pixel is working on your store and the "No Activity Yet" on Facebook may be a result of traffic not coming to your store. 

I'm curious to hear what the community has to suggest!

Tira | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog