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FB Pixel not matching Products with Catalogue (been trying to fix this unsuccessfully)

Solved
SergioGP
Tourist
8 1 4

Hi guys,

 

Been banging my head on this for the last 2 days, hopefully, someone can help me figure out the unchecked checkbox.

 

What I've done:

Created Pixel on Business Manager Account which is tracking data (as shown on print screen)FB Pixel activityFB Pixel activityFB Pixel HelperFB Pixel Helper

Created FB Catalog with CSV data feed, with matching ID's

created catalog manually initially; didn't work.

created catalog trough Shopify integration; didn't work.

Catalog SettingsCatalog Settings
Catalog ProductCatalog Product

Is there anything obvious that I'm missing?
I feel like this should be way easier then what I've been through.

 

Thanks for your reading time, and your help.

Replies 27 (27)
romchy
Shopify Partner
128 0 27

Hi, 

Just use the working app  Shopify Product-Feed - Facebook Google and everything will work for you!

Use the help center:
https://feed-product.com/help_center.html
https://www.youtube.com/channel/UCWU-cQYQog1rDbEVcMbhmPw/

 

__________________________________________________________________________

★ Did my post help? If yes, then please like and accept solution. ★


romchy | Application consultant
Feed Product


→ Ask to launch an effective advertising campaign @ Write to WhatsApp 
→ Get Free Guides for Store Sync @ Shopify Feed Product Help Center

→ or Video Help Center Shopify Feed Product
→ Want to get new features? Add Feed product app to your store @ Add app Feed product

 

__________________________________________________________________________
★ Did my post help? If yes, then please like and accept solution. ★

Romchy | Application consultant Feed Product

→ Ask to launch an effective advertising campaign @ Write to WhatsApp:
https://chat.whatsapp.com/GOWhsfPriq5K6hgBJJWTNm

→ Get Free Guides for Store Sync @ Shopify Feed Product Help Center:
https://apps.shopify.com/feed-product-facebook-google

→ Want to get new features? Add Feed product app to your store @ Add app Feed product:
https://apps.shopify.com/feed-product-facebook-google
Walt95
New Member
1 0 0

Thank you for clarifying that!! It really helped me out to understand the difference in wording btwn FB and Shopify.

coldattitude
New Member
3 0 0

Hey Paula,

Is there a way you can re do this process on the most recent Facebook Commerce Manager Layout. Facebook has changed around some buttons so im getting lost.

I did everything as you did (as best as I could). However, after all that I am still receiving the error.

Anyway you can help me out here please?

Rients
New Member
6 0 0

Hi Paula, 

I followed every step but I get the Following errors in the Catalog. 

Pixel has low event source match rate
Some content_ids sent from pixel fires by this pixel do not match any catalog associated to the pixel, This could be because your catalogs aren't up to date, or because the item IDs in your catalogs don't match the content_ids in your pixel
 
Missing of invalid information These events cannot be tracked due to missing or invalid information.
 
I made sure I followed every step but I cant seem to connect my Pixel with My Catalog. My Pixel is connected to the website. 
I uploaded my Catalog with Facebook Product Feed (FLexify) but it doesn't seem to work, I put in 5/6 hours yesterday and I'm not even on inch further. 
 

foutmelding Facebook.png

This are my errors, I tried uploading the catalog a couple times. The Pixel is the same as on my website (SHopify).
Could really use some help. 
 
Kind regards 
Nick
Shopify Staff
Shopify Staff
4531 434 1023

Hi everyone,

I'm just following up from Paula's initial post. The Facebook and marketing channel was revamped and changed recently which is why there might be some errors right now. For anyone who's using the Felxify app, your best port of call would be to contact the app developers directly and let them know of any errors you might be encountering. You can contact them directly on their website here or by emailing them at shopify@flexify.net.

For anyone not using Flexify, there are some common errors with this since the change. Let's looks at them below: 

"CAN'T MATCH PRODUCTS" ERROR

This is likely to be caused by not having the products in their catalog on Facebook that the extension is referring to. When you connect the Facebook Shop in Shopify admin, Shopify generates a product catalogue for you that is made by Shopify, not the store owner.

The Facebook pixel helper extension will show this: 02-23-pz33i-p71m3

 

The event is only for dynamic product advertisement which the merchant has to set up on Facebook. The content_id is only useful when you need to run dynamic product ads, which is part of the ViewContent Event. The expected default event from Shopify's integration should look like this:

02-25-45rvg-ip9qa

If you are seeing errors, like the error displayed below, it's because Shopify's Facebook Shop channel generated catalog is a read-only catalog that cannot be used for dynamic ads, and to get the content_id on the product they must set up Dynamic Product Advertisement via the Facebook Channel or a third-party solution.

02-39-ymwj0-tlawe

For any unmatched products error that looks like this warning message: 

02-40-ofnc0-978hk

To confirm what catalog this is referring to. You can click Investigate in Catalog Manager in the above screenshot. From there, confirm if the catalog is supported by Shopify or not. A store owner will need to reach out to whoever configured that integration in the first place to see how to resolve it. 

 
 

Nick | Community Moderator @Shopify
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

JoakimAnder
New Member
1 0 0

Yes, but how do you even change Group ID. Facebook keep telling that it's impossible.

romchy
Shopify Partner
128 0 27

Hi, .
My name is Romchy. I'm from Shopify Feed-product support.

In this situation, the main thing is that the offer ID is correct in the feed and the FB pixel is correctly installed on your store. Everything else is a matter of technology, they are compared when the user enters the product card on your store. And your products can be displayed using retargeting technology and catch up with those who left the cart without finishing the purchase.

Here is a help center with examples and video instructions, use for free: HELP CENTER Feed-product.

 

__________________________________________________________________________

★ Did my post help? If yes, then please like and accept solution. ★


romchy | Application consultant
Feed Product


→ Ask to launch an effective advertising campaign @ Write to WhatsApp 
→ Get Free Guides for Store Sync @ Shopify Feed Product Help Center
→ Want to get new features? Add Feed product app to your store @ Add app Feed product

__________________________________________________________________________
★ Did my post help? If yes, then please like and accept solution. ★

Romchy | Application consultant Feed Product

→ Ask to launch an effective advertising campaign @ Write to WhatsApp:
https://chat.whatsapp.com/GOWhsfPriq5K6hgBJJWTNm

→ Get Free Guides for Store Sync @ Shopify Feed Product Help Center:
https://apps.shopify.com/feed-product-facebook-google

→ Want to get new features? Add Feed product app to your store @ Add app Feed product:
https://apps.shopify.com/feed-product-facebook-google
Sisaid
New Member
1 0 0