Google Merchant Centre - Suspension Due to Parked Site

FernandFriends
Tourist
9 0 3

Hi,

Our Google Merchant Centre Account keeps being suspended due to parked site / no items on site, and I have no idea why.

The first time this happened I contacted Google Support who gave a fairly "stock" answer:

Please be advised that Google Shopping does not allow the promotion of websites that do not provide the users with unique and valuable content on the landing page domain. Let me explain this further to you and the following are some examples:

  • Parked domain: Make sure that your site provides users with unique and valuable content on the landing page domain, and isn’t parked displaying only ads and links.
    • If your registration expired, please renew it in order to start advertising the site again.
    • If your site has experienced a temporary disruption in service, make sure that your site is properly running again.
    • Make sure that your website provides users with unique, valuable content and isn't full of advertising listings and links.

After this, I appealed and my account was resuspended and working fine, but last night around midnight it was suspended again. I would really appreciate it if anyone could help shed some light on the matter?

The link to our site is here: www.fernandfriends.co.uk We have been selling products all week.

Many thanks,

Rob

Replies 15 (15)
EmmanuelFlossie
Shopify Partner
1235 67 291

While you may be approved for one reason, you may be suspended for another. Check what message Google gave you.

If you can't find it, go to Google Merchant Center > top right corner > click on the email icon.

I'm a Google Shopping Specialist and a Google Ads Diamond Product Expert (Only 9 Google Ads Diamond Experts in the world!), also I'm a Google Premier Partner
. Need Premium Data Feed Management Support? Get in touch.
FernandFriends
Tourist
9 0 3

Hi Emmanuel,

Thank you for that info, I had a look to narrow it down and I've been suspended due to "No Products on website".

I have no idea why this might be happening as I have products listed and they show up on my Google Merchant centre too.

Many thanks,

Rob

EmmanuelFlossie
Shopify Partner
1235 67 291

Yes that is odd, please note while you may have temporarily had this issue when Google checked your website, Google may have found more policy violations.

 

To help you check these, here is a list:

 

I recommend having a look at the following policies:

Follow the Merchant Center guidelines: https://support.google.com/merchants/answer/6363310
Make sure to read all linked and referenced policies.

Everything mentioned below is referenced in the above documentation. However, these are the second most important policies that you need to comply.

Follow the data feed requirements: https://support.google.com/merchants/answer/7052112
Read all attribute policies

Common issues are not complying with landing page requirements: https://support.google.com/merchants/answer/4752265

Make sure what you sell is allowed: https://support.google.com/merchants/answer/6149970

Check that your checkout complies: https://support.google.com/merchants/answer/9158778

That you have added:
refund page
returns page
delivery / shipping page
privacy policy
terms and conditions
disclaimer
Reference: https://support.google.com/merchants/answer/4752265

Make sure you do not sell face mask or PPE
Reference: https://support.google.com/adspolicy/answer/6015406#:~:text=Sensitive%20events
For update info: https://support.google.com/google-ads/answer/9811449

Make sure you do not copy paste images or text from other sites.

Don't have multiple websites in the same niche

Make sure you don't have multiple disapproved websites or accounts, this is called circomventing policy violation.
Reference: https://support.google.com/adspolicy/answer/6020954

You have a track record of order fulfillment, for example honest reviews.

You can ask Google for specific examples of policy violation. To do so ask here and check the box, I need more info : https://support.google.com/merchants/contact/suspended

Hope this helps.

I'm a Google Shopping Specialist and a Google Ads Diamond Product Expert (Only 9 Google Ads Diamond Experts in the world!), also I'm a Google Premier Partner
. Need Premium Data Feed Management Support? Get in touch.
FernandFriends
Tourist
9 0 3

Hi Emmanuel,

Thank you for all the advice,  I really appreciate it!

In the end, I checked all of those points and all was in order. I submitted another review request and it was approved fairly quickly.

I have a feeling it was to do with when Google first crawled my page, and that it was working from the old data. All is working well now and fingers crossed I won't be suspended again!

Best,

Rob

zveclub
New Member
4 0 0

Hey, Fernand

 

When I applied for GMC, I encountered the same problem as you, and now they suspended my account because of the parked domain. Can you tell me how you  active the account?

 

I would be very grateful if you could help me.

 

Best regards,

Betty 

EmmanuelFlossie
Shopify Partner
1235 67 291

Make sure you have no template, no ipsom lorem text, broken website links etc. These are the usual culprits for this type of suspension.

I'm a Google Shopping Specialist and a Google Ads Diamond Product Expert (Only 9 Google Ads Diamond Experts in the world!), also I'm a Google Premier Partner
. Need Premium Data Feed Management Support? Get in touch.
zveclub
New Member
4 0 0


Hello,

Thanks for replying me . I found out the reason of the Parked domain. I bound two domain with Shopify. One is i-zve.com and this website established a long time ago and has not been used anymore. Searching for i-zve in google will show two URLs showing 404. If I disconnected this domain in shopify's, can this problem be solved?

 

Best regards,

betty

EmmanuelFlossie
Shopify Partner
1235 67 291

I recommend you try.

And then check the data in Google Merchant Center.

I'm a Google Shopping Specialist and a Google Ads Diamond Product Expert (Only 9 Google Ads Diamond Experts in the world!), also I'm a Google Premier Partner
. Need Premium Data Feed Management Support? Get in touch.
foxmox
New Member
4 0 0

i have the same problem,

i contacted google support they checked the website and they say the products exist and i must come back after 48 hours !

any suggestion please ?