How can I include customer names in my Shopify email subject or body?

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How can I include customer names in my Shopify email subject or body?

MiakalaniSwim
Tourist
4 0 1

How do I put my customers names in my email subject/email body?

Accepted Solution (1)
AliceAtMarsello
Shopify Partner
17 2 5

This is an accepted solution.

Hey @MiakalaniSwim 

 

Test emails won't show the contact names unless you choose a contact record to test it with. I don't believe Shopify's email campaign manager has this functionality, but you can get around it by creating a subscriber list that just contains you if you want to double, triple check it's working.

 

Steps:

  1. Go to your Customers section
  2. If you aren't on your customer list yet, add yourself
  3. Make sure you're subscribed to emails
  4. In your customer profile, tag yourself with a new unique tag (I've used "test_email")
  5. Back in the main Customer's page, add a new customer segment based on this tag (screenshot on how to do this below)
  6. When sending a test email, send your email to that new segment (double check it's only got one subscriber - you)
  7. Send your email - this should show your merge tag with your name!

 

Screenshot 2022-10-10 at 2.28.35 PM.png

 

Hope that helps!

PS for more advanced email functionality, check out Marsello, our amazing marketing app for Shopify users 😄

Alice

Alice @ Marsello
Retail Marketing Expert
Marsello: Ecommerce Marketing App

View solution in original post

Replies 7 (7)

Emily
Shopify Staff
1398 103 194

Hi, @MiakalaniSwim.

 

Thank you for reaching out! 

 

I just need a bit more information to help you! Are you sending out a mass email to all of your customers? or is this just to one customer? Just to clarify, do you want to add the customer's name to make the email more personalized?

 

Please let me know if you have any further questions! I would love to learn more about your business. What type of products do you sell? 
 
Talk soon, 

Emily | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

MiakalaniSwim
Tourist
4 0 1
Hi!

I am sending out a mass email but I would like each one to have the
customer's first name for it to be more personalized
AliceAtMarsello
Shopify Partner
17 2 5

Hi @MiakalaniSwim !

What you're looking for are Merge Fields, which help you personalize emails to your recipients (such as First Name, Last Name, or other basic details you might have).

 

I found the following in the Shopify Help Center that might help here:

 

  1. To personalize a subject line, preview line, header, or body text, click the pencil icon in the appropriate section.
  2. Select the value that you want to personalize from the options that are displayed. For example, select "City" if you want your email to include the customer's city.
  3. Optional: Enter a default value that is used if the customer's information is unavailable. If you don't enter a default value, then the space for personalized text is left blank.
  4. Click Save.


I hope that's what you're looking for,

 

Alice

Alice @ Marsello
Retail Marketing Expert
Marsello: Ecommerce Marketing App
MiakalaniSwim
Tourist
4 0 1

Hi!

 

Thank you for responding. I have followed the instructions you gave. I chose "First Name" for the subject line and entered alternate text for the default value. However, when I send the test email it still comes up as {first name} in the subject line. 

 

Is there another way to get it to work?

 

Brittany

AliceAtMarsello
Shopify Partner
17 2 5

This is an accepted solution.

Hey @MiakalaniSwim 

 

Test emails won't show the contact names unless you choose a contact record to test it with. I don't believe Shopify's email campaign manager has this functionality, but you can get around it by creating a subscriber list that just contains you if you want to double, triple check it's working.

 

Steps:

  1. Go to your Customers section
  2. If you aren't on your customer list yet, add yourself
  3. Make sure you're subscribed to emails
  4. In your customer profile, tag yourself with a new unique tag (I've used "test_email")
  5. Back in the main Customer's page, add a new customer segment based on this tag (screenshot on how to do this below)
  6. When sending a test email, send your email to that new segment (double check it's only got one subscriber - you)
  7. Send your email - this should show your merge tag with your name!

 

Screenshot 2022-10-10 at 2.28.35 PM.png

 

Hope that helps!

PS for more advanced email functionality, check out Marsello, our amazing marketing app for Shopify users 😄

Alice

Alice @ Marsello
Retail Marketing Expert
Marsello: Ecommerce Marketing App
MiakalaniSwim
Tourist
4 0 1

That worked!

 

Thank you!

AliceAtMarsello
Shopify Partner
17 2 5

You're welcome! Happy campaigning 😄

Alice @ Marsello
Retail Marketing Expert
Marsello: Ecommerce Marketing App