Solved

How can I modify the Facebook pixel on my sales channel?

Peacefieldti
Tourist
3 1 3

I cannot change my associated facebook pixel on the facebook sales channel, when I scroll over the "change pixel" it simply says this cannot be changed? Do i need to close the sales channel and start a new one?

 

Accepted Solution (1)
Peacefieldti
Tourist
3 1 3

This is an accepted solution.

You have to close the delete the facebook app from shopify and start a new one to get a new pixel

 

View solution in original post

Replies 7 (7)
Peacefieldti
Tourist
3 1 3

Thank you for taking the time Williams4, I appreciate it

Bernirr
Visitor
1 0 0

Hello,

Please what was the solution to this? 

I can't seem to find any other comment apart from yours. Thanks in advance.

VeerMewada
Visitor
1 0 0

Did anyone find any solutions yet?

Edan
Shopify Partner
11 0 5

Hi there! Edan from WebLime here.

We're facing a similar issue with one of our clients.

So far, we've reached out to Shopify and Meta support with zero luck.

The "change" button is grayed out, and we can't change the pixel that was auto-selected.

AliyanQureshi
Visitor
1 0 0

Have you solved this issue?

 

cameronsmith95
Visitor
2 0 0

I'm currently going through the same issue

Peacefieldti
Tourist
3 1 3

This is an accepted solution.

You have to close the delete the facebook app from shopify and start a new one to get a new pixel