Problem with "you need to add a GTIN or MPN"

ukseller44
New Member
1 0 2

Hi everyone,

 

I have listed all of my products and will promote them with google ads. However they don't get approved by google. It says "you need to add a GTIN or MPN"

 

I have listed them as "Custom item" so it shouldn't ask for GTIN or MPN however it keeps asking it.

 

Do you know why this is happening? Any recommendations? 

 

Thanks in advance

Replies 28 (28)
charmplug
New Member
1 0 0

I get the same message. It is very helpful to know that even after we add all data correctly, there is a waiting period for approval of custom products. Also thanks for the bulk product editor suggestion!

Moira
Shopify Staff
Shopify Staff
851 113 142

My pleasure @charmplug, don't hesitate to reach back out if you require any further assistance as you continue to work on your store. 

All the best,

Moira | Social Care @ Shopify
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jessica0318
Explorer
95 0 14

Why does such a problem occur?

Moira
Shopify Staff
Shopify Staff
851 113 142

Hey @jessica0318,

 

I understand how this can be frustrating! Google has to review the product and determine whether they've seen the product before, or if it's a product that they haven't seen yet. This can take time and sometimes will require you to provide additional information. Are you having trouble with a particular product?  

Moira | Social Care @ Shopify
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- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog

Ronald321
Excursionist
13 2 1

I had this issue as we manufacture items that do not have a UPC code or anything, just our MPN. To fix this we marked the product as a custom product in the "edit Google fields" on the product page, and added our MPN. Also, in Google Merchant Center we added a feed rule to our Content API where the MPN would be entered for each product variant based on its id. This was the only way we could figure to get variants to have different MPNs.

sampymishra
Shopify Partner
128 3 14

Hi @ukseller44 

 

Google needs GTIN and MPN to understand and serve your product better. I can see that you sell custom products, so it is unlikely to have GTIN. You can use our app to automatically send a null value as GTIN to the Google merchant center that will not cause an error in the feed. It will show a warning of missing GTIN, but that would not cause disapproval of feed.

 

You can check the Easy Google Shopping Feed app by AdNAbu, which manages your merchant center feed and other advanced features such as Multilanguage, Multicurrency, and Metafields. 

You can also get in touch with our experts and request a demo. 

Hope this helps.

 

 

Sampy Mishra | Customer Success Manager @ AdNabu

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 - Was your question answered? Mark it as an Accepted Solution

 - Try our Google Shopping Feed App from Shopify App Store. 

donnamac
Trailblazer
157 4 85

@Ronald321 

Did you populate the MPN only if it's a Custom Product or do you always populate the MPN with the id? 

We are getting gtin errors on 'custom products' when it supposedly bypasses the gtin check.  But it is not consistent. 

I am hoping that if we put in this code, it will not get these errors.

 

Could you please let me know how the rule is set up? 

Is it just setting the MPN equal to the ID?

We have so many google feed errors that have valid gtin's but getting these errors.  It is keeping these products from our ads and is really hurting us.

 

 

Thx in advance!  

Ronald321
Excursionist
13 2 1

In order for our products to work we had to mark all as a custom product since we don't have a GTIN. We had to add the feed rule in Google Merchant Center for only those products which had variants.

Here is a picture of how product variant looked like in the feed.  The ID is the shopify product variant ID and the set to is what the MPN is.

 

Ronald321_0-1652712928980.png

Hopefully this will help you out a little bit.

JHP_photo
Pathfinder
92 0 22

Hi @Moira ,

 

That's very useful information, thank you. I still have some tweaking to do to get everything properly accepted by Google and the Shopify Google App.

 

I have a question though. Google Shopping shows my product photo's weirdly cropped. In Shopify I add product photo's mostly without padding. So when a photo has a 3x4 ratio, I upload it without squaring it out.
Is there a way to make sure Google doesn't crop everything to a weird size? (photo)

 

Screenshot 2022-05-20 at 10.01.20.png