Trouble with email automation for abandoned carts in Shopify?

2 0 1

Hi Shopify Team,


Currently, I am facing issues with creating automation for abandoned carts and abandoned checkout in Marketing>Automations>Custom Emails>Abandoned Email (none)

I was trying to create abandoned automation but there is no trigger variable for abandoned cart or checkout and FYIP there are no abandoned cart and abandoned browse options popping up in Marketing>Automations.

Please help me automate this.




Nikhil SharmaScreenshot 2022-07-13 000040.jpg

Replies 3 (3)

Shopify Partner
3879 839 968

Hi @itsnikhilsharma,


There's no option to trigger an abandoned checkout automation in Shopify Marketing. However, you can configure options for Abandoned checkout emails in checkout settings (Admin > Settings > Checkout and accounts)



Alternatively, you can refer to our AVA Email Marketing,SMS,Popups app which allows you to create various Email/SMS automation flows such as Abandoned Cart Email/SMS, Browse Abandonment Email, Welcome Email/SMS, Cross-sell, Up-sell Emails/SMS, Winback, etc.



Furthermore, it provides you with a bunch of pre-made templates and the ability to customize your emails easily with simple drag and drop. Also, you can control the workflow elements as per your preference.




We provide 24/7 in-app live support so feel free to reach out to us if you have any questions regarding the app.


2 0 1

Thanks for your response 🙂

17 0 2

Hey @itsnikhilsharma 


If you are looking for an easier solution, I might have one for you.

AdScale offers an easy to use Email marketing tool, with dozens of customizable templates.

It also offers event-based targeting, like "cart abandoners", which sounds like the audience you are looking to target.



These campaigns will automatically update when new customers abandon cart, and will send them emails based on your scheduling. 


If you have any questions don't hesitate to reach out via email


Hope this helped!