I have added my Facebook account to my sales channel in my Shopify store and I can see the page listed in the drop down but I can not click it. It is greyed out and I can’t select. I have tried to remove and add and I meet all the Facebook requirements. Anyone have any suggestions? Shopify is taking a long time to figure this out.
I have spent a year between shopify and facebook support trying to solve this. Multiple chats, emails you name it.. countless hours of my life I will never get back! I just tried this and it worked! OMG - you are amazing! Thank you!
good cause i'm having the same problem so i'm happy you found a solution. I can't find where to click buisiness settings in facebook
**bleep**, this actually worked for me. THANK YOU SO MUCH!!!!!
I've figured it out after some trial and error.
Go to business settings -> Accounts -> Pages
Select the page
Select the admin person linked to the account
UNCHECK manage jobs and view earnings insights
CHECK ON admin access manage page
I had all options checked and this was confusing it and giving me an access right of Custom instead of Admin.
If you uncheck the two items above, it will set you as page admin and you'll be able to connect to your page via Shopify.
Had the same issue after installing the app on Shopify, after several attempts to resolve this i found that i simply had to publish my page on Facebook.
I cant seem to find any way to connect my FB business page which is making me consider a change of system because my shopify with no fb ads is rather compromised
Am I the only one with this issue or is it platform wide? Some more info, additional to that flippant comment would be great Shopify 😉
Did you figure it out?
I am trying to connect my facebook page but Its not coming down on the dropdown box which is so frustrating.
Hi, I have to face the same problem since yesterday. I tried with different browser (chrome, mozzilla, i.e) still doesnt work.
Today I just tried with Safari and luckily its work. But at first I log in into my facebook and shopify account through safari browser, then I also log in through shopify apps in my ipad.some of the section have to go through shopify apps and some of other section in the integration have to go through the browser (safari)
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