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Unable to connect Facebook business page

Pam_Zulyniak
Tourist
4 0 2

I have added my Facebook account to my sales channel in my Shopify store and I can see the page listed in the drop down but I can not click it. It is greyed out and I can’t select. I have tried to remove and add and I meet all the Facebook requirements. Anyone have any suggestions? Shopify is taking a long time to figure this out. 

Replies 51 (51)
ssb123
New Member
1 0 1

I have spent a year between shopify and facebook support trying to solve this. Multiple chats, emails you name it.. countless hours of my life I will never get back! I just tried this and it worked! OMG - you are amazing! Thank you!

Belfast_Books
New Member
1 0 0
For me, the fix to this ended up being pausing my internet security software and the T&Cs page appeared for the first time ever. Browser was Chrome on Windows 10. Previous to this I had tried everything suggested and got nowhere. Hope it helps someone else and sorry if it doesn’t work for you.
AllieKerns
New Member
5 0 0

man I can't even find where business settings is, i'm glad I found this

AllieKerns
New Member
5 0 0

good cause i'm having the same problem so i'm happy you found a solution. I can't find where to click buisiness settings in facebook


@Deh wrote:

**bleep**, this actually worked for me. THANK YOU SO MUCH!!!!!

 

 


@MandaQoP wrote:

I've figured it out after some trial and error. 

Go to business settings -> Accounts -> Pages

Select the page 

Select the admin person linked to the account

UNCHECK manage jobs and view earnings insights

CHECK ON admin access manage page

 

I had all options checked and this was confusing it and giving me an access right of Custom instead of Admin. 

If you uncheck the two items above, it will set you as page admin and you'll be able to connect to your page via Shopify.



 


 


 

AllieKerns
New Member
5 0 0

how do you get to that site I search facebook buisiness manager and nothign comes up

 

Cartoo
New Member
1 0 0

Had the same issue after installing the app on Shopify, after several attempts to resolve this i found that i simply had to publish my page on Facebook.

CFRW
New Member
1 0 0

Dear Staff

I cant seem to find any way to connect my FB business page which is making me consider a change of system because my shopify with no fb ads is rather compromised

MM34
New Member
3 0 0

Am I the only one with this issue or is it platform wide? Some more info, additional to that flippant comment would be great Shopify 😉

needfulthings
New Member
1 0 0

Hi, this is happening to me too and I am just sitting here doing nothing. FB doesnt responds at all

TheStoryOfMoira
New Member
2 0 0

Did you figure it out?

I am trying to connect my facebook page but Its not coming down on the dropdown box which is so frustrating. 

TheStoryOfMoira
New Member
2 0 0

Where you able to connect it at the end? If yes, what did you do? I am having the same issue right now.

seroonding
New Member
1 0 0

Hi, I have to face the same problem since yesterday. I tried with different browser (chrome, mozzilla, i.e) still doesnt work. 

Today I just tried with Safari and luckily its work. But at first I log in into my facebook and shopify account through safari browser, then I also log in through shopify apps in my ipad.some of the section have to go through shopify apps and some of other section in the integration have to go through the browser (safari)