What's causing my merchant account issues on Google and Pinterest?

21 0 7

Hello Community,

website: www.banianroots.earth

I am having a lot of issues with these Merchant accounts. I chatted with Shopify and respective organizations help support lines but no solution. I would really appreciate help on fixing these issues, as its hindering sales significantly. Here are the issues i am facing with Google and Pinterest. 


Both Merchant accounts are talking in general terms like policy is not listed, product description is not clear, refund policy is not clear. Everything is mentioned on production pages. I have attached screenshots. Please let me know whats the issues and how can I fix them, so i can list my products on Google and Pinterest and other merchant accounts.

website: www.banianroots.earth


Let me know please.


Arjun King

Creative Director at Banian Roots

Google Merchant Info

Google Merchant Issue.png


Pinterest Merchant Notice

Pinterest Merchant Issue.jpg


Replies 3 (3)

Shopify Partner
3106 228 742

I can only speak about Google Merchant Center.


Google requires a lot of trust. So I recommend adding your business address, phone number, email address (matching your domain name) and business hours on your contact page.


Make sure to add your availability status on the product landing page.


Your cart, is forcing customers to accept terms and conditions, this is not allowed.


You may have a lot more issues, so I recommend you read: https://community.shopify.com/c/Ecommerce-Marketing/Checklist-Suspended-Google-Merchant-Center-Accou...

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
Need Google Merchant Center or Google Shopping support?.

Shopify Partner
849 15 93

Hi @BanianRoots 

This needs a detailed checking and talking to google support after detailed check.

Google needs everything in place about your company policies, trust shipping, returns etc.

Let me know any further questions I can check with google merchant center.



Vinod Sachdev
Digital Centrics
Digital Marketing Manager
Google & Bing Ads | Website Design & Development | Conversion Rate Optimization

Shopify Partner
296 10 36

Hi @BanianRoots 


When you submit products to the merchant center you need to check if you have added the availability, price, and other attributes correctly. You also need to check if the landing page is correct and if the checkout process is smooth. If any of these are violated then google will loose trust in you and it might be a difficult task to get your account approved.


You might also check the AdNabu for Google Shopping, this can help you with sending the correct information to your merchant center feed and updating it automatically.


You can also get in touch with our experts and request a demo. 

Hope this helps.

Sampy Mishra | Customer Success Manager @ AdNabu

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