Why am I facing a domain verification and ad publishing issue on Facebook?

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Why am I facing a domain verification and ad publishing issue on Facebook?

monkeysammy
Tourist
9 1 0

I keep getting this message "A problem with Facebook prevented your activity from being published. Try to republish in a few minutes." Every time I try to publish my ad set. I checked some forums saying to verify my domain, but on facebook when I try to do that, I keep getting a verification code mismatch error. Any ideas on how to resolve this? I just pasted the meta tag a line below <head> in themes.liquid. I attached a screenshot of my code. Thanks.

Accepted Solution (1)

monkeysammy
Tourist
9 1 0

This is an accepted solution.

So I tried to verify again this morning and it worked fine? Weird. Even with the domain verified though, I still get an error message trying to launch my ad campaign saying there's an issue with facebook. I have my pixel connected and both my shopify and custom domain verified. I'm a noob still so I don't really know what to troubleshoot for...

Screen Shot 2022-02-21 at 2.07.42 PM.png

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Replies 5 (5)

jessica0318
Pathfinder
95 0 16

Did you solve this problem now?

Niki_K
Shopify Partner
450 46 126

Hi @monkeysammy,

 

the verification code looks good to me! Could you please provide me with the screenshot from Facebook? What does the error exactly say? 

 

Thanks!

 

 

Send me a link to your store to niki@ecommercepot.com and I'll help you out.
For more info what I do, visit my agency website ecommercepot.com or my personal website nikikozak.me.

monkeysammy
Tourist
9 1 0

This is an accepted solution.

So I tried to verify again this morning and it worked fine? Weird. Even with the domain verified though, I still get an error message trying to launch my ad campaign saying there's an issue with facebook. I have my pixel connected and both my shopify and custom domain verified. I'm a noob still so I don't really know what to troubleshoot for...

Screen Shot 2022-02-21 at 2.07.42 PM.png

Niki_K
Shopify Partner
450 46 126

Hi @monkeysammy,

 

try reinstalling the Facebook sales channel + go to your business manager -> Events Manager and check whether there are any issues. 

 

Let me know what you find out. 

Send me a link to your store to niki@ecommercepot.com and I'll help you out.
For more info what I do, visit my agency website ecommercepot.com or my personal website nikikozak.me.
monkeysammy
Tourist
9 1 0

Be careful to select the right pixel in your ad set. Confirm it in settings from event manager and if verification doesn't work, email facebook support and also try again a day or so later. Thats what it took for me.