SEO, AdWords, affiliates, advertising, and promotions
My abandoned cart automation has not sent for the last four weeks. Under status they all read "scheduled."
Scheduled for when? I do not recall making any changes to this, nor can I find a setting to force/manually send.
Hey @CariMistry,
Welcome to the Shopify Community!
A recovery email is not sent for an abandoned checkout in the following circumstances:
If you have configured your shop to automatically send recovery emails, the Abandoned checkouts page will contain tooltips explaining why recovery emails were not delivered.
Tip: The Abandoned checkouts emails report helps you better understand how effective those emails are at bringing your customers back to finish a transaction. It's available in the Marketing section of your Shopify admin. The report tells you how many sessions and completed orders have resulted from the reminder emails. You can also see information like conversion rates, total amount of sales, average order value, average number of products sold, and how many customers were first-time buyers.
Let me know if I can clarify anything further!
Moira | Social Care @ Shopify
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We’ll need to access your account securely with our live authentication methods in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback.
Please visit https://bit.ly/3BANQVf and log in to your account to create a support request.
Moira | Social Care @ Shopify
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- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
@CariMistry have you had any luck looking into this? We're also seeing some strange behavior with Abandoned checkouts since starting in July.
This was happening to me as well - some abandoned emails would get sent and some would remain "scheduled". In my case, my guess was that the emails remained "scheduled" because those specific people added a coupon code to their cart that was no longer valid or the amount had changed.
Just in case someone was still wondering what "scheduled" means... I believe it means that it is scheduled to send out the reminder email you have set up to send out when customers abandon their checkout.
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