Why can't I connect Instagram to my online store in the US?

micti1
Visitor
1 0 0

I am attempting to connect instagram to my shopify store. I have successfully connected Facebook already. I am getting the message cannot connect this asset, unsupported country. My location in Instagram says the US. Any ideas would be helpful.

 

Thank you,

Replies 7 (7)

SocialAutoPost
Shopify Partner
426 58 104

Hello @micti1,

 

It's possible that the issue could be related to the location of your Instagram account. Instagram business accounts are not available in all countries, and if your account is registered in a country where Instagram business accounts are not supported, you may encounter this error message when trying to connect it to Shopify.

 

However, since you are in the United States, which is a supported country for Instagram business accounts, this may not be the issue. It's also possible that there is a temporary technical issue with the Instagram or Shopify platforms that is preventing the connection.

Here are some steps you can try to troubleshoot the issue:

 

  1. Make sure that your Instagram account is set up as a business account. To check this, go to your Instagram profile, tap the three lines in the top right corner, and select "Settings" from the menu. From there, select "Account," and then "Switch to Professional Account." Follow the prompts to set up your business account.

  2. Try disconnecting and reconnecting your Facebook Page and Instagram account from Shopify. 

  3. Check that you have the latest version of the Instagram app installed on your device. If not, update the app and try again.

  4. If none of the above steps work, try reaching out to Instagram and Shopify support teams for further assistance. They may be able to help you identify the issue and provide a solution.

I hope this helps you connect your Instagram account to Shopify!

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LaraHH
Visitor
2 0 0

Hello,

I am facing the same problem, were you able to solve it? If so, can you please advise?

SocialAutoPost
Shopify Partner
426 58 104

Hello @LaraHH,

 

Yesterday there was an issue with Meta APIs, that might caused issue connecting Instagram.  

 

SaaSEnthu_0-1683709184464.png

 

This issue is resolved now, so try again connecting your account with Shopify and it should work now.

 

If you want to Auto post your Shopify products to Instagram, Facebook, and Twitter then you can install Social Schedular app.

 

Thanks 

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LaraHH
Visitor
2 0 0

Hey @SocialAutoPost , 

Thanks for your reply. I am still getting the same issue. I was able to connect my facebook account and create a shop but with instagram I'm getting unsupported country. Any idea how to solve this?

 

SocialAutoPost
Shopify Partner
426 58 104

According to the Instagram Help Center

 

Instagram shopping is only available in certain countries and regions. You can check the list of supported countries and regions here:

 

  Businesses in:

NACanada, United States
LatamArgentina, Belize, Bolivia, Brazil, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, French Guyana, Guadeloupe, Guatemala, Guyana, Martinique, Mexico, Panama, Paraguay, Puerto Rico, Peru, Suriname, Uruguay, Venezuela
EMEAAlgeria, Armenia, Austria, Belgium, Bulgaria, Cameroon, Côte d'Ivoire, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Georgia, Germany, Ghana, Greece, Hungary, Kenya, Ireland, Israel, Italy, Latvia, Lebanon, Lithuania, Luxembourg, Malta, Mayotte, Moldova, Morocco, Netherlands, Norway, Poland, Portugal, Romania, Reunion, Russia, Saudi Arabia, Serbia, Slovakia, Slovenia, Spain, South Africa, Sweden, Switzerland, Tunisia, Turkey, United Arab Emirates, United Kingdom, Ukraine*
APACAustralia, Bangladesh, Hong Kong, Indonesia, Japan, Kazakhstan, Korea, Laos, Philippines, Malaysia, Mongolia, Myanmar Nepal, New Zealand, Singapore, Sri Lanka, Taiwan, Thailand

 

https://help.instagram.com/321000045119159

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SocialAutoPost
Shopify Partner
426 58 104

Here are a few things you can try to troubleshoot the issue:

 

Check that your Instagram account is set up as a business account: In order to connect your Instagram account to your Shopify store, you need to have an Instagram business account. If you don't have one yet, you can follow these steps to set one up: https://www.facebook.com/business/help/502981923235522

 

Check that your Instagram account is linked to your Facebook Page: In order to connect your Instagram account to your Shopify store, it needs to be linked to a Facebook Page. Make sure that your Instagram account is linked to the same Facebook Page that you've already connected to Shopify. 

 

Check that your Instagram account is not set to a restricted country: Instagram has some country-specific restrictions in place that may prevent you from connecting your account to Shopify. Make sure that your Instagram account is not set to a country that is restricted by Instagram

 

Try connecting your Instagram account from a different device or network: Sometimes connectivity issues can be caused by problems with your device or network. Try connecting your Instagram account to your Shopify store from a different device or network (such as a different computer or a mobile device connected to cellular data instead of Wi-Fi) to see if that resolves the issue.

 

If none of these steps help you to connect your Instagram account to your Shopify store, you may want to reach out to Shopify support for further assistance. They should be able to help you troubleshoot the issue and find a solution.

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CannonCherry
Visitor
2 0 0

Hey there! Have you tried checking the location settings on your Instagram account? Sometimes it can be a little tricky. Also, have you considered using top trending Instagram hashtags to boost your store's visibility? They can be a great way to get your products in front of a wider audience. I hope this helps and hope you managed to solve that issue.