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Why can't I track my recent online order?

yuvasri
Visitor
1 0 0

Hi,

 

I have place an order recently in this link(https://kumkumdress86.myshopify.com/) which of cost Rs.239.

For which I received a confirmation email stating that my order has been confirmed(Order number : #1082).

Later when I went and revisit the store to track my order I shocked😯😣 to see that the store is not available.This made me very much disappointment.😢

 

Can anyone help me out this?😕

 

Regards,

Yuvasri.G

 

Accepted Solution (1)

Blair
Shopify Staff
1861 254 224

This is an accepted solution.

Hi @yuvasri,

 

Thank you for reaching out to the Community. 

 

I definitely understand where you're coming from regarding your order and would be happy to share some insight on how we can help. 

 

As Shopify is a platform used by many merchants to sell online, we are unable to manage day-to-day operations or intervene in the order process. If however, you placed an order online, I'd encourage you to check out our Order FAQ Page for more information on how to proceed.

 

If after 4 weeks you still have not received your order, we recommend contacting your bank for steps on how to proceed. This will ensure that the appropriate guidance can be given as well as the next steps on how to retrieve funds to get this resolved. 

 

Please let me know if you have any other concerns. 

Blair | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Reply 1 (1)

Blair
Shopify Staff
1861 254 224

This is an accepted solution.

Hi @yuvasri,

 

Thank you for reaching out to the Community. 

 

I definitely understand where you're coming from regarding your order and would be happy to share some insight on how we can help. 

 

As Shopify is a platform used by many merchants to sell online, we are unable to manage day-to-day operations or intervene in the order process. If however, you placed an order online, I'd encourage you to check out our Order FAQ Page for more information on how to proceed.

 

If after 4 weeks you still have not received your order, we recommend contacting your bank for steps on how to proceed. This will ensure that the appropriate guidance can be given as well as the next steps on how to retrieve funds to get this resolved. 

 

Please let me know if you have any other concerns. 

Blair | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog