Why does Facebook keep rejecting my ad due to page issues?

Why does Facebook keep rejecting my ad due to page issues?

Miralay
Visitor
1 0 0

Hello everyone. I setup a shopify site for my business and create a business page on facebook. 

Facebook reject my Ads because of page. It says "This Page isn't allowed to advertise. This is because the Page didn't comply with one or more of our Advertising Policies or other standards, such as by having too many ads rejected, attempting to circumvent our ad review process, participating in fraudulent behaviour or associating with untrustworthy accounts." 

Then i created a new page and make it sure to fill all necessary fields. But same error. Facebook didnt reject the ad. It rejects the page. Its nearly impossible to take support from facebook. Open a case and wait for weeks...

 

Any idea ? 

 

 

 

Reply 1 (1)

Dirk
Shopify Staff
2396 256 527

Hey, @Miralay 

 

Your best option is to try and appeal the decision on Facebook's end to reverse the status of your page with them. At Shopify, we don't have a hand in who Facebook decides to authorize to run ads on their platform. So it would need to be resolved through them. Here is a link you can visit to appeal an ineligible/disabled account.

 

If there is anything else I can help you with, please let me know.

Dirk | Social Care @ Shopify 
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