Why does Facebook say my Shopify connection is ineligible?

12fireswinery
Tourist
4 0 1

Hi,

I am trying to connect shopify to FB but it says it's ineligible. How do I fix this?

Thank you

Replies 12 (12)

Blair
Shopify Staff
1853 253 223

Hey @12fireswinery,

 

Thank you for reaching out to the Community! I'm happy to provide some assistance with setting up the Facebook Channel, to get this resolved. To ensure I'm fully understanding, an error is populating when attempting to add the Facebook Channel to the Shopify admin, correct?

 

If so, you will need to confirm the shop meets our channel eligibility requirements. I recommend checking out our Setting Up The Facebook Channel documentation for a list of both channel eligibility and basic requirements. 

 

To view why your shop is ineligible, you can select the You can't add this channel for an explanation. You will want to ensure that you already have a Facebook account and an online store. 

 

If however, the issue is with Facebook Shop, you will want to ensure the requirements outlined by Facebook are being met. We have a great Facebook Shop Requirements document that touches on this further. It outlines however, the requirements include: 

 

 

Please let me know if you have any other questions or concerns!

Blair | Shopify 
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SmallTask
Shopify Partner
973 41 55

Hello @12fireswinery,

 

Can you share a screenshot of the displayed error message? 

banned
12fireswinery
Tourist
4 0 1

12 Fires is the one I need to choose.

12fireswinery_0-1655216580303.png

 

12fireswinery
Tourist
4 0 1

Also, I was backtracking my steps to show you that it wanted to link to me (my personal FB) to simply show you if that was right but when I chose "Add Sales Channels" Facebook doesn't show up as an option anymore. 

Does that mean it connected? I am confused right now. 

rileymae
Visitor
1 0 1

I am having this exact same issue! I have deleted my facebook business in hope it would fix it but now I am stuck with no error messages or direction.

 

Blair
Shopify Staff
1853 253 223

Hi @rileymae & @12fireswinery,

 

Thank you for the prompt response! As you appear to have the online store sales channel, I would recommend Contacting Support to allow for further investigation. This will ensure we can take a closer look, as I'm unable to access your shop through the Community. 

 

Please let me know if you have any other concerns. 

Blair | Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

12fireswinery
Tourist
4 0 1
Hello, I have gone to the Contacting Support button and went through the
options to narrow in on this issue. I cannot find an option that fits. Does
this mean I am starting all over with a different chat in hopes it will get
to someone who is able to help?
I don't want to continue chasing my tail.

Cgray3342
Visitor
1 0 0

I'm still having issues to getting it to connect.

asadghaliib
New Member
4 0 0

HI 

Did you fix it ?

tiwari_abhishek
New Member
21 0 0

Hey Seller!

 

Glad to answer your query.

 

Before connecting your Shopify store to Facebook, make sure:

 

  • You have a Shopify online store that is not password-protected.
  • You must be on the Basic Shopify plan or higher.
  • You must have a  Facebook Business page.
  • You must have Facebook Business Manager connected to your business’s Facebook page.
  • You must have an ad account in your Business Manager.
  • You must have Administrator permissions.



 After you’ve fulfilled the above requirements:

 

  • Go to your Shopify account.
  • Click + next to Sales Channels.
  • Click + next to Facebook & Instagram and then select Update Sales Channel.
  • Click Start and follow the prompts to install features for commerce, ads, and the setup of a Meta Pixel.
  • Click the Connect Account button.
  • Sign in to your Facebook account.
  • Accept the terms and conditions.
  • Click Finish.

 

Now install Facebook & Instagram Shopping app from the Shopify App store and connect your account to Facebook Commerce.

 

Hope this helps.

Thank you.

 

Fhaab
Visitor
1 0 1

Well I figured it out. If you scroll down were it gives you two options. Shop and Ad’s  or just Ad’s.

I choose Ad’s and boom it automatically selected my facebook page from my profile.

jG23
Visitor
1 0 0

This worked