Why does Google show incorrect pricing for my online store?

ACPBaits1981
Visitor
2 0 0

I was hoping somebody could shed light to the issues I am having with google.  When a customer searches for my shop on google it directs them to my website but all the pricing is incorrect.  I have allocated a discount to certain members and for whatever reason both the usual price and the dicounted price appears when serching in this way.  So products appear twice with two different prices.  If  use other platforms to find my shop it is completely different and the pricing is correct.  What can I do to stop this?

Replies 7 (7)

Dirk
Shopify Staff
2217 247 506

Hey, @ACPBaits1981 

 

Happy to look into this. But first could you provide me with some examples of what you're referring to? Such as screenshots and links to pages that are displaying incorrectly vs pages that are showing the prices correctly? Also, a link to your store would be helpful!

 

If there is anything else I can help you with, please let me know.

Dirk | Social Care @ Shopify 
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ACPBaits1981
Visitor
2 0 0
Thanks for getting back to me. So here is the link from google which has
products listed twice.

https://acpbaits.com/collections/all

This gives everyone all prices including our 'field testers' who get a
discount.

I am not sure if its a google issue or how we have set it up.

This is what it should look like

Bait – ACP Baits <>

I have just realised when typing this to you. When you change the last
part of the link to end in all, for example if you have
https://acpbaits.com/collections but then add all to the end it brings up
all prices and the discounted prices

soleseriouss
Trailblazer
316 10 38

Any screenshot will be helpful to understand the scenario better.

And it seems like a development issue, you should consult your web developer.

Online Sneaker Store - Soleseriouss

Cybergirl
Excursionist
12 0 3

The problem seems interesting, it's similar to what I was dealing with a couple of months ago. Need screenshots, man.

The most beautiful cyborg you've ever seen
soleseriouss
Trailblazer
316 10 38

hope ACPBaits1981 responds and shares a screenshot soon.

Online Sneaker Store - Soleseriouss
Cybergirl
Excursionist
12 0 3

Honestly, I'm already waiting (since life has pushed me into this thread again) However, I had a slightly different experience. I put a price on my product with and without a discount, and for some reason it was discounted for ALL customers. So the problem is the other way around. It was a discount for the outsourced guys I hired, and it was pretty big, but it certainly wasn't for everyone.

The most beautiful cyborg you've ever seen
soleseriouss
Trailblazer
316 10 38

Your issue was a really serious one. I hope it didn't cause you a significant loss in terms of discounts.

Online Sneaker Store - Soleseriouss