Why does my store show as unavailable after failed payment attempts?

Why does my store show as unavailable after failed payment attempts?

partth01
Visitor
1 0 0

shopfy not debited payment and now my store shows unavailble please take ammount and do active my store .

am try to pay by card and upi but it shows fail payment every time 

Replies 2 (2)

Elias
Shopify Staff
2994 292 519

Hey, @partth01.

 

Thank you for reaching out and bringing this to our attention.

 

I understand you weren't debited for your store, which has led to your store becoming unavailable. Though our system does automatically prompt you to enter a credit card whenever you're logging into a deactivated account, this does stop happening after the system has returned three failed charge attempts.   

 

In order to resolve this, we will need to access your account and authenticate you. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center and log in to your account to create a support request.

 

I'd love to hear more about your business! What kinds of products are you selling? Did you get a chance to look over our monthly plans and their features? 

 

Elias | Social Care @ Shopify 
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soleseriouss
Trailblazer
316 10 38

Got the solution Parth? 

Online Sneaker Store - Soleseriouss