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Why is my online store suddenly showing a blank page?

Silv3r
Tourist
4 0 1

My website is completely blank all of a sudden. I don’t know what happed and how it is not showing anything all the products I have put up and how I have updated my store and stuff, every time I press my website link it just shows a blank page . Please help 

Accepted Solution (1)
Mac
Shopify Staff
1654 167 262

This is an accepted solution.

Hi, @leovad!

Thank you for joining this thread.

 

If your theme is causing the issue, you will want to try a few troubleshooting steps before reaching out to theme support. For instance, if you installed any apps recently, you may want to uninstall them to see if that solves the issue. You will also want to review any changes that you made to your theme code, as It's possible that an incorrect value as a setting in of one of your files is causing this issue. If this is the case, you can look to revert your theme to a previous version. You can roll back .liquid files individually to a time and date before you made the changes. 

 

If you are still having issues, I suggest reaching out to your theme developer and see if they can investigate further. Check out our Help Center resource here to learn how to contact your theme developer.

 

Hope this helps!

Mac | Social Care @ Shopify 
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Replies 6 (6)

Mac
Shopify Staff
1654 167 262

Hi, @Silv3r!
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to help.

 

I understand that your storefront has suddenly stopped loading. This can be caused by several reasons so I'd like to troubleshoot further. When you log in to your Shopify Admin, do you see any alerts on the homepage? If not, then this could be a theme related issue. To check this, head on over to your Online Store section, and check if you are able to view the theme in the theme editor. Does your storefront load there? If it does, then this can also be a domain issue. Did you make any recent changes to your store like connecting or transferring a domain? 

 

If none if the above are applicable, we’ll need to access your account in order to gather more information. While we’re not able to provide account-specific support via Community Forums at this time, we’d be happy to continue assisting you through our Help Center. In order to access our live support, you will want to follow the on screen prompts to sign in, choose your topic and issue, then scroll to the bottom of the help article to view all of the available support options.

 

Let me know how that goes!

Mac | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

leovad
Visitor
2 0 0

Hey mac, what if it is the theme issue that makes my site go blank. How do I resolve it?

Mac
Shopify Staff
1654 167 262

This is an accepted solution.

Hi, @leovad!

Thank you for joining this thread.

 

If your theme is causing the issue, you will want to try a few troubleshooting steps before reaching out to theme support. For instance, if you installed any apps recently, you may want to uninstall them to see if that solves the issue. You will also want to review any changes that you made to your theme code, as It's possible that an incorrect value as a setting in of one of your files is causing this issue. If this is the case, you can look to revert your theme to a previous version. You can roll back .liquid files individually to a time and date before you made the changes. 

 

If you are still having issues, I suggest reaching out to your theme developer and see if they can investigate further. Check out our Help Center resource here to learn how to contact your theme developer.

 

Hope this helps!

Mac | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

leovad
Visitor
2 0 0

Thank You!

Mac
Shopify Staff
1654 167 262

Hi, @leovad.
You're most welcome!

 

Since this I shared the next steps, I've accepted the previous reply as the solution for the benefit of others who may discover this topic. If you have any other questions, feel free to follow up here or through the Help Center and we will do our best to assist you further.

 

All the best!

Mac | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

flareAI
Shopify Partner
2405 223 535

Hello @Silv3r,


I am Gina from flareAI app helping Shopify merchants get $7Million+ in sales from Google Search, on autopilot. Hope you are having a good day.


Here are some solutions for a blank Shopify website.


- If you or a developer made custom code changes, verify for any errors in the code that may be causing the blank page.


- Ensure that you have a stable internet connection by checking your router or modem. Consider restarting them if necessary.


- Switch to a different browser like Chrome or Firefox to see if the problem is browser-specific.


- Clear your browser's cache and cookies, as this may resolve loading issues with the website.


- Access your website from another device to see if the issue is specific to your computer or browser.


- Check for conflicting apps that might be causing the blank page. Temporarily disable recently installed apps to check if they are the culprit.


- Make sure your domain name is correctly set up and pointing to the correct Shopify store.


- Inspect your Shopify admin panel for any errors or warnings that may indicate the cause of the issue.


- Verify if there are any temporary outages or maintenance on Shopify that could be affecting your website.


I trust this will be of benefit to you.


Gina

flareAI : Get Sales from Google Search, on Autopilot
$10+ billion in eCommerce on Google Search, every day. Find out how much you are missing