Why is my payment still pending after customer received their order?

[Ecm]

Hi everyone,

hope you are enjoying your day,

this account was created for a project for a political campaign that we were assigned etc. I didn’t expect to make a sale but I did and sent it out to them and the customer reached out to me with him wearing our merch so he certainly got it. He order this on the twenty seventh of august and it is not the 12th of September and the payment is still pending. He didn’t pay using PayPal so I am very confused why it is still pending. If anyone at all can help me find out the problem as to why I am not receiving payment it would be much appreciated. 

kind

regards

[Ollie]

Hey @Ecm.
 
Thanks for reaching out. 
 
I appreciate the context that you have shared with us as that is very helpful! Since we cannot authenticate you over the Community forums due to sensitive information that needs to be shared, I am unable to view the specifics of the order. In this case, it would be best to reach out directly to our live support to advise further. 

With that being said, you can get in touch with our live support directly by navigating to our Help Center.
 
Let me know if you have any questions.  

[soleseriouss]

I hope you will get the resolution soon!