Expand globally with international domains

coleatkinson
Shopify Staff
74 0 37

Shopify merchants can now assign individual domains to a country/region. This allows you to offer a default currency and language (or set of language options) on individual domains in order to provide a localized browsing experience to your buyers all around the world. This feature is available to merchants on Shopify, Shopify Advanced, and Shopify Plus plans.

For example, let’s say you are a merchant based in the United States, currently selling both within the US and to Canada on your website shop.com. You can now:

  • Use your existing shop.com domain to target the United States with USD as the default currency and English as the default language
  • Setup shop.ca or ca.shop.com to target Canada with CAD as the default currency, English as the default language, and French as a language option.

When using international domains and multiple languages, Shopify automatically handles all hreflang and SEO best practices to give your site the best chance of being indexed regionally by search engines. If a buyer happens to land on the wrong domain, you can provide on site currency and language recommendations using the Geolocation app.

International domains rely on merchants selling in multiple currencies with Shopify Payments, and to offer multiple languages you must offer translations via a compatible 3rd party translations app.

NOTE: Merchants are responsible for adding their own top level domains (TLDs) or subdomains for use with this feature. International domains does not alter the domain purchasing flow or guarantee the availability of new domains for you to purchase.

Resources

If you have any questions or feedback about this new feature reply below as we’d love to hear from you. If you looking for troubleshooting support please get in touch with our support team, or create a new topic providing as much detail as possible.

Cole

Cole | Product @Shopify 
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Replies 76 (76)
alex_pradas
Tourist
5 0 0

Hi!
We are going to migrate a store to shopify and we'd like to have 3 regions/subdomains.

eu.xxx.com   -> Europe, Euros.
uk.xxx.com ->United Kingdom. Pounds
xxx.com -> Rest of the world, Dollars

We'd like to redirect customers by location to the correct url. Can we do this with Shopify Settings, and Search Console, or do we need any app?

Thanks in advance for your help.

Alex

 

coleatkinson
Shopify Staff
74 0 37

Hi @alex_pradas,

Today you can only target individual countries with a single domain, however with the announcement of Markets yesterday, this is about to change, and soon you will be able to target an entire region or grouping of countries together with one domain.

You can redirect people to the right domain based on their location natively: https://help.shopify.com/en/manual/online-store/domains/managing-domains/international-domains#switc...

Cole | Product @Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
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alex_pradas
Tourist
5 0 0

Thanks a lot!
For sure we are going to use Markets.

One last question. I've seen stores that have different shipping countries in the checkout depending on the store url:
For example:

https://colorfulstandard.dk/ at the checkout you can only choose Denmark for shipping
https://colorfulstandard.co.uk/ at the checkout you can only choose United Kingdom

We'd like to have this configuration. 
eu.xxx.com   -> Shipping only to european countries
uk.xxx.com -> Shipping only to UK
xxx.com -> Shipping to rest of the world.

How can we configure this?. Do we need an app?

Thanks.

Álex

coleatkinson
Shopify Staff
74 0 37

We don't restrict shipping countries at checkout based on domain - what you saw in those examples was likely someone running multiple different stores.

We don't do this in case the customer did not select the correct country on the storefront. They are still free to change their shipping country at checkout. If you have different prices setup for different countries using international pricing, then we change the price in checkout according to the country that the customer is shipping to.

Cole | Product @Shopify 
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MarLuz
New Member
2 0 0

Hi,

is selling in multiple currencies only available for merchants with Shopify Payments? What are the options for merchants that don't have access to Shopify Payments? 

And it is only possible to use international domains when you are selling in multiple currencies using Shopify Payments?

Thanks

coleatkinson
Shopify Staff
74 0 37

Hi @MarLuz - yes, selling in multiple currencies is only possible when using Shopify Payments.

Targeting countries with international domains will soon be available to all merchants on all plans, regardless of payment gateway, with the release of Shopify Markets.

Cole | Product @Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

jhsnyc
New Member
1 0 0

Hi there , 

We're an Italy based fashion company and we are primarily selling on-line to US customers, We have two domains : www.shop.com which displays all prices in US D and  www.shop.it which displays all prices in Euro.  The base currency of the store is US $ and except for the .it domain all prices are displayed in US $. 

The issue is the following : We would like all customers coming from EU based countries to get automatically directed to www.shop.it  , the same way all Italian customers ARE automatically directed to the shop.it domain. Somehow this is not happening. For instance customers from Germany, unless the specifically go to the  shop.it domain, will visit the .com domain and see prices in US $ . In previous posts it was mentioned that one could re-direct customers from certain regions ( i.e. Europe I assume) to a specific domain but I haven't found a way to do that.  Is there a way ?

My second question pertains to setting different prices in different regions/currencies:  I read that setting different prices in different currencies is not possible in the regular shopify plan.  Does this apply regardless of the number of domain one uses ? So if customers logging in from Italy get automatically re-directed to the shop.it site , will the prices be set at a fixed exchange rate from the base currency or can you actually set different prices on a domain other than the principal one ?

 

My last question pertains again to a customer coming from Germany who gets directed to the .com site.  If I want to lower the price point in Euro compared to what we charge in the US in $ and therefore I'm fixing an exchange rate accordingly :  At what point will the customer see the ( artificially set) exchanged price in Euro ? Only at check out ? Does that mean that the price they see first in $ might be much higher than the price charged at check out in Euro if we want to make the prices in Euro more competitive ? 

Thank you for your help,