I'm not sure how to put in a features request - please can someone tell me if this way doesn't work.
I have been looking into how as a small business I can improve the experience for my EU customers of purchasing from myself, post Brexit as a UK business.
Royal Mail have recommended a company called Taxamo assure which acts as a IOSS. They calculate and charge the customer VAT and pay it to the EU on our behalf without us having to fill in the VAT return. They charge £2 for each transaction. It sounds like the perfect solution but unless you are a shopify plus business one cannot get access to the Shopify checkout and do the API integration. The irony is if you are a shopify plus customer you will be big enough and it will be more cost effective to set up your own IOSS.
I have spoken to support about this who have suggested that I put in a feature request. So here it is. If more people can also express an interest in this feature it may have more chance of being implemented and go somewhere to ease the Brexit headache of doing business with the EU.
Solved! Go to the solution
I had the same issue with the IOSS logo not showing on a shipment going to Sweden, Click and Drop advisor told me this was just a label error, but like you mention it seems none of the postal services are ready and businesses are left to pick up the cost or extra work to try and reclaim any taxes paid twice.
Re the Click and Drop labels, I agree that there seems to be a problem with the IOSS number not auto-filling on some of them, so double-check your printouts! Further to my post the other day, we sent the French customer two parcels from separate despatch locations, one got there fine and he was not asked to pay anything and the other (which was rejected, as he didn't want to pay tax), we now think was missing the IOSS number on the CN22 generated by Click and Drop! Really frustrating!
@LauraECY Thanks for this. What is the IOSS symbol? I have not seen this on Click and Drop?? We are in the process of setting up a business account, as we used Drop and Go before, so are having to do everthing manually via a Personal C&D Account at the mo! Thanks.
Hi @LauraECY Thanks. Unfortunately I can't see the attachment on your message? I'll have a look at Click & Drop too see if I can find something. We are using both D&G and C&D at the moment, too.
Thanks for that Laura. I have just looked back and re-generated the paperwork of some past orders and can see that only one (23rd July) has that symbol on it. I had noticed the IOSS number had not printed on that one, so hand-wrote it on myself. I'm just concerned about the one before that! Fingers crossed. Thanks again.