Feature Request: Integration of Taxamo assure into the checkout for UK companies selling to EU

Solved
amanda_drury
Tourist
8 0 49

I'm not sure how to put in a features request - please can someone tell me if this way doesn't work.

I have been looking into how as a small business I can improve the experience for my EU customers of purchasing from myself, post Brexit as a UK business.

Royal Mail have recommended a company called Taxamo assure which acts as a IOSS. They calculate and charge the customer VAT and pay it to the EU on our behalf without us having to fill in the VAT return. They charge £2 for each transaction. It sounds like the perfect solution but unless you are a shopify plus business one cannot get access to the Shopify checkout and do the API integration. The irony is if you are a shopify plus customer you will be big enough and it will be more cost effective to set up your own IOSS.

I have spoken to support about this who have suggested that I put in a feature request. So here it is. If more people can also express an interest in this feature it may have more chance of being implemented and go somewhere to ease the Brexit headache of doing business with the EU.

 

 

Replies 305 (305)
ShirleyScott
Tourist
3 0 0
Really basic question here but can someone tell me how we register for an IOSS number? Do we have to do it through a third party? We are based in the UK, with no subsidiaries in the EU but we ship to the EU.
Curb_Wear
Excursionist
14 0 17

I had the same issue with the IOSS logo not showing on a shipment going to Sweden, Click and Drop advisor told me this was just a label error, but like you mention it seems none of the postal services are ready and businesses are left to pick up the cost or extra work to try and reclaim any taxes paid twice.

Boo14
Excursionist
10 0 7

@ShirleyScott Check out https://www.crossborderit.com/ It's what a lot of us are using and they have been really helpful and we were set up with a number really quickly too.

Boo14
Excursionist
10 0 7

Re the Click and Drop labels, I agree that there seems to be a problem with the IOSS number not auto-filling on some of them, so double-check your printouts! Further to my post the other day, we sent the French customer two parcels from separate despatch locations, one got there fine and he was not asked to pay anything and the other (which was rejected, as he didn't want to pay tax), we now think was missing the IOSS number on the CN22 generated by Click and Drop! Really frustrating! 

LauraECY
Excursionist
30 0 39
Apparently (according to the Click and Drop customer services) if the IOSS
symbol is on the address label the EORI and IOSS numbers on the CN22 are
not required. It all seems a bit of a risk and we won't know for a couple
of weeks if there are any charges!
Boo14
Excursionist
10 0 7

@LauraECY Thanks for this. What is the IOSS symbol? I have not seen this on Click and Drop?? We are in the process of setting up a business account, as we used Drop and Go before, so are having to do everthing manually via a Personal C&D Account at the mo! Thanks.

LauraECY
Excursionist
30 0 39
[image: image.png]
We are only using Click and Drop for EU orders as we want to continue
supporting our Post Office using Drop and Go.
Considering that the electronic customs information is supposed to be the
important step it seems ridiculous that this tiny symbol can make a
difference!
Boo14
Excursionist
10 0 7

Hi @LauraECY Thanks. Unfortunately I can't see the attachment on your message? I'll have a look at Click & Drop too see if I can find something. We are using both D&G and C&D at the moment, too. 

LauraECY
Excursionist
30 0 39

Sorry about that, I'll try again!    

Screenshot 2021-07-29 133130.jpg

Boo14
Excursionist
10 0 7

Thanks for that Laura. I have just looked back and re-generated the paperwork of some past orders and can see that only one (23rd July) has that symbol on it. I had noticed the IOSS number had not printed on that one, so hand-wrote it on myself. I'm just concerned about the one before that! Fingers crossed. Thanks again.