How do I set up a store for a client in Puerto Rico?

monipadcamp
Tourist
7 0 3

I'm trying to open a new store for a cliente who is located in Puerto Rico, but when i go to the options to select the country it does not show on the scroll down, can someone help me with this? should i select another country? Thank you 

Replies 7 (7)

Kimi
Shopify Staff
1511 169 258

Hi, @monipadcamp.

 

As Puerto Rico is a territory of the United States, you'll need to select United States as the country, after which you can select Puerto Rico as the state.

 

If you navigate to your Shopify admin > Settings > Store details > Address section, it should look like the following:

 

20-26-3066-2315.png

Let me know if you need clarification on any of the information above!

 

What kind of store are you looking to build for your client?

Kimi | Social Care @ Shopify 
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monipadcamp
Tourist
7 0 3

Thank you for your help Kimi!

Kimi
Shopify Staff
1511 169 258

My pleasure, @monipadcamp! Feel free to reach back out and post in our Community Forums here if you have any other questions.

 

Seeing as you're working towards launching your client's store, I thought I'd also leave you here with a couple of our launch checklists to help prepare you for a successful opening day:

 

 

All the best!

Kimi | Social Care @ Shopify 
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Rojaun
Tourist
6 0 0

Kimi, I ran into a similar situation where a customer place an order to be shipped to Puerto Rico, and although the cost is much higher for me to ship there, since it's listed under United States, there's no way to adjust the prices for that region (as the Puerto Rico also doesn't exist separately under "markets"). What can I we do?!

Kimi
Shopify Staff
1511 169 258

Thanks for getting in touch, @Rojaun.

 

Have you tried creating a separate shipping zone for Puerto Rico? Doing so will allow your customers with a Puerto Rican address to be presented with their own shipping rates.

 

If you currently have Puerto Rico included within your United States shipping zone, make sure to edit this by clicking on the Ellipsis (three dots) > Edit zone > Search United States > Uncheck Puerto Rico from the list of states as seen below.

 

16-21-34312-23851.png

From there, you can then click Create shipping zone and add Puerto Rico as the sole state for this new shipping zone:

 

16-23-50403-90420.png

 

You can start adding shipping rates for your newly created Puerto Rican region from here!

 

Don't forget to also test your checkout with a test Puerto Rican address, to make sure that the checkout process is operating smoothly for your new shipping region. We have instructions here that you can check, if you need guidance on how to place a test order on your store. If you're using Shopify Payments on your store, follow the instructions listed here instead.

 

Let me know how you get on with the above! 

Kimi | Social Care @ Shopify 
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Rojaun
Tourist
6 0 0

That's perfect! Thank you so much 🙂

Kimi
Shopify Staff
1511 169 258

Not a problem at all, @Rojaun

 

Shipping is a highly important aspect of running a business, but one that may take time to get right. Once you get it right though, it definitely contributes a lot to the overall smooth-running of your business. To further help optimise your shipping strategies, I've curated a few resources you can take a look at. Feel free to have a good read of them below:

 

 

If you have any other concerns or questions as you continue to work on your store, feel free to come back to our Community Forums and create a separate post so that our wider community can help! 

Kimi | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog