Is anyone having issues with local currency pricing on Shopify Markets?

plfunkymusic
Excursionist
32 2 12

Hi 

 

Is anyone else seeing problems with Shopify Markets and local pricing?  We are sporadically getting orders on international markets where the order is going through in our local currency (GBP).  The price is correctly increased by the market % that we've set (to cover increased postage cost with shipping weight), but the total is not being rounded to the local currency price, and the customer is clearly paying in GBP.  For example a UK product that is £12 is £10 pre-VAT.  If we set a market increase of 15% then it should price at £11.50 then round to the correct local currency price to account for 2% additional credit card fee.  Instead the customer is paying £11.50, but looking at the order, Shopify is still charging us the increased credit card fee (2% + 1.7% for our store).  There's not a problem knowing the customer's location as the price has been correctly increased by 15%, the problem is the missing 2%, missing rounding, and missing customer's local currency.   This is for about 25% of our current international orders.  Many are correct and it's not market specific, so sometimes one market is ok, then the next order it can be incorrect.

Anyone else seeing this?  This is new for us in the last week.   I've raised a ticket with Shopify.  Not sure if there's something else with our store that is unusual as we've recently added app support for IOSS VAT calculation / collection

Reply 1 (1)

plfunkymusic
Excursionist
32 2 12

Any updates on this?  Really bizarre what we are seeing on our store