Question about Shopify payments for international consumers

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brookie08
Tourist
5 0 1

Hi All, if a merchant is registered in a region that accepts Shopify payments , can an International consumer who is in a region where Shopify Payments has not been rolled out, still purchase on the website ? For eg. If my merchant is based out of Singapore and has consumers in Thailand, can a Thai consumer still pay the merchant using Shopify Pay (It is ok for the transaction currency to be SGD, not Baht) ?

Would the merchant have to enable another gateway that accepts payments from Thai consumers ?

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Helen
Shopify Staff
Shopify Staff
1285 165 213

This is an accepted solution.

Hi, @brookie08. Thanks for starting this topic; It’s a great question!

 

The payment gateway available to use on a merchant’s store is determined by the merchant’s location only. Therefore, if a merchant is based in a region that supports Shopify Payments and they have it activated on their checkout, then all customer payments, regardless of where the customer is located, will be able to be processed through Shopify Payments. 

 

In terms of currency, the merchant will be paid out in their local currency, but can set their store currency to be any of the accepted currencies listed here. Please see the Help Doc Selling and getting paid in different currencies for more information about this. 

 

However, that being said, if the merchant sells to many different countries, then it’s also possible to sell in multiple currencies. This allows the customer to view prices in the store, pay for their orders at checkout, and receive refunds in their own local currency. More details about all of this, like the requirements to use multi currency, how to set it up, conversion fees etc. are found in the Help Docs for Selling in multiple currencies with Shopify Payments

 

Does that answer your question? If you would like to discuss further or need any clarification on the information in the links above, please just let me know. I’m happy to help!

Helen | Social Care @ Shopify 
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Sheikh123
New Member
3 0 0

Hey! I live in Canada and have setup shopify payment method with my CA bank details as payouts. How can I receive money in USD and PKR by International customer?

Will it cost extra for exchange? Do I need another bank account for this or what?

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Helen
Shopify Staff
Shopify Staff
1285 165 213

Hi, @Sheikh123! Thanks for reaching out. 

 

Each store can have one Shopify Payments account connected to it, and each Shopify Payments account can only issue payouts to one bank account. Payouts will be issued in a supported currency for your regional Shopify Payments account, and so for a Canadian Shopify Payments accounts, your payout currency can be in either CAD or USD. For a list of the supported payout currencies per country, take a look at the Help Doc for Selling and getting paid in different currencies.

 

That being said, and as I discussed in my previous post within this thread, it’s possible to allow for your customers to pay through Shopify Payments in their local currency, which would incur currency conversion fees. However, your payouts must be issued to your Canadian bank account in either CAD or USD. (Note: if you would like to receive payouts in USD then your Canadian bank account must be able to accept USD)

 

Therefore, to sum up, you can receive payouts in one currency only, and for you that can be in USD or CAD. Does that make sense?  

Helen | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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