Regional Support: India

[Victor]

Welcome to the Regional Support hub for India. We have started the threads linked below to offer a place for community members to discuss topics and ask questions related to running a business in India.

These posts contain advice and resources aimed at helping you run your business, and our support team will be present in these threads to answer questions and provide assistance where possible. We hope that members who have their own firsthand experiences of running a business in India will be able to contribute and offer their advice as well.

You can find the threads on different topics below:

• Payments (India)
• Shipping (India)
• Taxes (India)
• Marketing (India)

[NeilBDE]

Dear Viktor, This is really a very good option for Indian merchant. I just wanted to know  if this is an active group. Can I post my query here?

[Victor]

Hi @NeilBDE,

Yes, absolutely! If you have a question about managing marketing, shipping, payments, or taxes in India please post your question in one of the dedicated threads above, but please also feel free to post any general queries you have about running a business in India here.

Kind regards,

Victor | Shopify Social Care

[NeilBDE]

Thank you, Victor. I wanted to add a feature to our website www.ayurmeans.com. When a customer clicks on add to cart button on the product page, they see a popup or something to add more related products to their cart. This will help to improve AOV in our store. Do you have any recommendations?

At the same time, I do not want to slow down the website or mess with the codes.

[Victor]

Hi @NeilBDE,

Okay, great. What you are looking for is not a built-in feature on the Shopify platform, but there are some apps that can help with this. If you have numerous apps all running scripts on your storefront then yes, this can sometimes result in slower loading speeds, but generally if you only use a small number you should not experience any issues. I'd recommend checking out the following apps:

• Cross Sell Related Products
• Zoorix - Upsell & Cross Sell
• Honeycomb Upsell & Cross Sell
• Also Bought

There are a wide variety of apps on the Shopify App Store that offer this sort of functionality, with the above a select few of the apps available. They are all aimed at helping you cross sell your products and increase your AOV.

Kind regards,

Victor | Shopify Social Care

[Dipesh2]

Very bad support of this apps

[NishantMehta]

Hi,

Need support on product display page.

As of now products price is showing and below that "Shipping calculated at checkout "  I need to add "Prices is including GST and Shipping"  how to change this ? This is needed to give customer very clear idea about the final product cost.  

How to set that ?

Waiting for your revert. 

Thank you,

Nishant Mehta.

[Victor]

Hi @NishantMehta,

Thank you for getting in touch. This sounds like something you can change in your theme's language editor, which allows you to alter the phrasing and wording of sentences that appear by default in your theme. You can access the editor by first heading to Online Store > Themes, and then pressing the "Edit languages" option from the "Actions" dropdown for the theme in question.

Once you're in the language editor, search for the text you wish to change and you'll be shown a list of places where this text is present. You can then modify the text as you wish:

Once you've changed the text, press save and your modifications will be live on the storefront.

Kind regards,

Victor | Shopify Social Care

[NeilBDE]

Dear Victor,

Thank you for your response. These Apps do not have good support. It has been 48 hours since I reached them but no answer from them. Let's say if they create any issue on our store. I need to wait for 2-3 days to get the resolution. Not good.

Can you suggest some which have good and fast support?

Cross-Sell Apps

Sticky Button Apps

[NeilBDE]

Do you know anyone with good support?

[NeilBDE]

Hi Victor,

I have tried this code on my cart.liquid file but It is not working, can you please take a look or forward it to someone who can help. Our cart opens up as a drawer on the right.

cart.liquid file:

{% assign shipping_value = 700 %}
{% assign cart_total = cart.total_price %}
{% assign shipping_value_left = shipping_value | minus: cart_total %}

<p class="shipping-savings-message">
{% if shipping_value_left > 0 %}
You are {{ shipping_value_left | money }} away from free shipping! <a href="/collections/all">Continue shopping</a> to add more products to your cart to get free shipping.
{% else %}
You've got free shipping!
{% endif %}
</p>

Under Assets:
stylesheet.css, styles.css, style.css

.shipping-savings-message {
background-color: #f9ffe6;
border: 3px solid green;
padding: 20px;
text-align: center;
margin-bottom: 25px;
}

[Victor]

Hi @NeilBDE,

I am not able to assist directly with code changes to your theme, although if you are using a Shopify-made theme you may be able to get assistance from our dedicated theme support team. Please contact our support team and they will be able to authenticate you on the store and let you know more on what we can do to help. If you're using a theme built by a third-party developer, you would need to contact them directly or hire a Shopify Expert for assistance with editing the theme's code.

Kind regards,

Victor | Shopify Social Care

[SAKSHAM1]

Hi Victor,

Can you pls eleborate how to change the tax rates from within the state transactions in India for Clothing.

The tax rate is 5% and 12% In India IGST for clothing.

How to change the rates to 2.5% CGST and 2.5% SGST(Same ways 6% CGST and 6% SGST) for a particular state Haryana.

[Bombay_Mart]

Hello everyone, 

Which are the best shipping companies in India which can be integrated with Shopify?

Looking forward to responses 🙂

[Victor]

Hi @SAKSHAM1,

Thanks for getting in touch. Is there are specific tax rate for the state of Haryana you're trying to replicate within Shopify, or does this apply to other states? Do you only sell clothing, or other types of products too?

Your best bet may be to use tax overrides, as you're able to set a specific tax rate for individual states for a collection of products. However, you would need to set a flat rate of tax (e.g. 2.5 + 2.5 = 5%) to be charged on this collection rather than multiple tax rates.

Kind regards,

Victor | Shopify Social Care

[Victor]

Hi @Bombay_Mart,

Shopify allows merchants in India to connect their FedEx and UPS accounts to Shopify and offer live rates from these couriers at checkout, via our carrier-calculated shipping feature. There are also a number of third-party shipping apps that Indian merchants can use to connect to other shipping services; you can find a list of some of them in our dedicated Indian shipping support thread.

Kind regards,

Victor | Shopify Social Care

[NeilBDE]

Hi Victor,

Hope you are well.

I need your help to add an SMS feature on my Shopify website.

Can you suggest any App which is effective for India?

[deepak_dk]

Hi Viktor, i have created shopify e-commerce website & i am located in UAE. I have my bank accounts and company registration, everything in UAE

For example- I sell ladies purse on my website, and i sell it to any customer located in any country around the world.

Now as per the dropshipping business model, my product supplier or product manufacturer is in India/Indian company.

I have purchased 10 thousand purses from this indian supplier on X price, i paid him his total price + GST in full. I have further done a contract with him that he will store these products for me in his own warehouse, and ship the products on my behalf to any place where & when required, however I will be paying for the shipping price to the shipping agency by myself.

A customer from France, buys 1 purse from my website. I will make a simple invoice to the france customer for the amount he has paid without any taxes(as no taxes are applicable in UAE) and then I tell my indian supplier to ship it to that buyer in France. 

Now similarly,  a customer from India buys 1 purse from my website. I tell my indian supplier to ship it to that indian buyer, so what is the GST implication for me as a company based in UAE? 

Do i need to get myself registered in India? and if yes, then how can i do that without any physical presence or office in India? Even my supplier is not clear about this theory !

[Victor]

Hi @NeilBDE,

Are you just looking for a way to send SMS notifications to customers when they place an order? Or do you want to be able to contact customers via SMS for other reasons?

Kind regards,

Victor | Shopify Social Care

[Victor]

Hi @deepak_dk,

Thank you for getting in touch and for outlining your situation. I do not know the exact answer to this, but I did do a bit of reading and came across this article on the Avalara website. It states the following:

Businesses providing taxable goods or services in India are required to register for GST, and submit monthly returns. A business must register separately in each state where they are selling – there are 29 Indian states.

Businesses must register if their taxable supplies are in excess of INR 2m. For the North East of India it is INR 1m.

Shopify also provides a guide on GST in India, and when to register. Our documentation outlines the following:

In general, GST registration is mandatory if your business meets any of the following conditions:

• Your turnover in a financial year exceeds Rs 20 lakhs (Rs 10 lakhs for North Eastern and hill states).
• Your business is registered under an earlier law, such as Service Tax or VAT.
• You are involved in inter-state supply of goods.
• You sell on online marketplaces.

This would indicate that businesses selling into India must register for sales tax in each state they are selling into, providing they meed certain thresholds. Please note that I cannot verify the accuracy of this information, or that it necessarily applies to you and your business.

My recommendation would be to consult with a tax professional if you are unsure of your tax obligations in a country you sell into, as they can confirm what these obligations are and when you need to register for sales tax. You can find tax professionals who specialize in Shopify stores on the Experts directory.

Kind regards,

Victor | Shopify Social Care