Why am I getting a 'Translatable content hash is invalid' error in Shopify Translate?

[rapidturtle]

Hello,

I'm using Shopify Translate & Adapt to localize a page.

I copied and paste the original content to the right side and changed each word and phrases.

However, when I try to save, it gives me a message saying that "Translatable content hash is invalid"

Is there another way to translate a page?

Any help would be appreciated.

[richbrown_staff]

Hi @rapidturtle , I'll look into this and find out what's happening

[rapidturtle]

Hi @richbrown_staff , thank you for your reply. Plese let me know what I can do to fix this!

Many thanks in advance,

[maka93]

I'm having the same issue trying to translate content from english to turkish, when i paste my translation in the left side and try to save it it gives me the same error. "Translatable content hash is invalid".
would be great helping us understand what the issue is and how to solve it. 
thanmk you in advance 

[richbrown_staff]

@maka93 @rapidturtle we can't reproduce the error this end; could you please record videos of it happening and send to localization-product-team@shopify.com ? Thanks

[thecolorsofawom]

I'm also experiencing the same translating from English to Italian. I can't upload the screen recording I have because I don't have permission but hopefully someone else will be able to do it.

[richbrown_staff]

Hi @thecolorsofawom please see the email address above to send to (or upload to YouTube as unlisted and share there or here), cc @rapidturtle @maka93 . If video's not possible then screenshots are ok - just give me steps to replicate. We need that to work out what's happening and fix, thanks

[arctisroots]

I am experiencing the same problem, I am working with an Icelandic translation.

[richbrown_staff]

@arctisroots @kport @maka93 @thecolorsofawom please record a video and send it to us at localization-product-team@shopify.com - we're unable to resolve this until we can see how to reproduce it. Thanks

[richbrown_staff]

@arctisroots @kport @maka93 @thecolorsofawom just re-iterating here that we're not currently looking at this issue as we don't have a video of it yet. Please make one if you're seeing this error and send to us

[ccc509]

Hi, I am still experiencing the same issue, I am going to send an email to localization-product-team@shopify.com with more details

[SamVDW]

Hi! I just had the same issue and after some looking around, I figured out it was because the original source content was changed.
My fix was to copy the text I translated, refresh the page and then paste the translated text. 🙂

[JapanCravings]

I had the same issue it turned out it was an issue with the email link in it.
It worked after I deleted that part saved it and added it again after.