Why can't I select my desired domain name without numbers?

[PacificBlue]

Not sure if I have selected the right location, apologies if I didn't.

I have chosen a domain name that I would like to use that has no numbers in it, however, it won't let me select it indicating that there are numbers in the name. Not sure what I am doing wrong as is quite frustrating. 

Regards

Keith

[Greta · Accepted solution]

Hi, @PacificBlue!

Thanks for reaching out. I looked into our documentation and it seems that this error can occur when a merchant uses non-English characters in a part of their store settings, eg. address or name. It can also happen if the phone number is not in the appropriate format, as per OpenSRS' requirement.

I recommend navigating to Settings > Store details to check if there are any non-English characters or special characters. If there are, you can remove them and try to purchase the domain again. 

Please let me know how that goes! 

[Greta · Accepted solution]

Hi, @PacificBlue!

Thanks for reaching out. I looked into our documentation and it seems that this error can occur when a merchant uses non-English characters in a part of their store settings, eg. address or name. It can also happen if the phone number is not in the appropriate format, as per OpenSRS' requirement.

I recommend navigating to Settings > Store details to check if there are any non-English characters or special characters. If there are, you can remove them and try to purchase the domain again. 

Please let me know how that goes! 

[PacificBlue]

Thank you for responding Greta

I have 5 different domain names that I tried to use and each was just
standard English characters
without anything special like numbers or odd characters but none of them
were acceptable.
I don't want to buy one through my hosting company as I would have to wait
60 days before I could transfer.
Regards
Keith

[Greta · Accepted solution]

Hi, @PacificBlue!

Thanks for getting back to me. The error is likely occurring because of non-English characters in your store settings, not the domain itself. If your store address contains a character like "ß" or "Å", this would affect the purchase of the domain, since OpenSRS has specific billing information requirements. I recommend logging into your Shopify admin and navigating to Settings > Store details to verify whether there are any special characters in your address or name. If there are, you can replace those characters with their English counterpart (for example, straße should be strasse). 

Let me know if you're able to make those changes and purchase the domain!