Why does my store only allow shipping to the U.S.A?

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Why does my store only allow shipping to the U.S.A?

Lorri5
Visitor
2 0 0

Hi, Although I've set up my store's shipping to U.S.A and rest of the world, at checkout there is only an option for the U.S.A.

Any ideas what I've done wrong.

Thanks.

 

Accepted Solutions (2)

Kimi
Shopify Staff
1511 169 263

This is an accepted solution.

Hi, @Lorri5.

 

Have you included shipping rates for your Rest of world region? If you haven't done so, a warning similar to the one in the image below will show up. You'll need to add shipping rates to rectify the issue, so that the countries in this region will appear on your store's checkout.

 

21-47-spb67-9zgo8

 

 

If you've already done this however, are you able to check if you have access to Shopify Markets on your store? If you do, you can navigate to Settings > Markets to check if the other regions on your store has been activated within the Markets settings of your store. If a region you wish to sell to isn't currently active on your store, you can click Manage > Activate market for the market that wish to activate. This should then also activate the region on your checkout.

 

Are you currently in the process of setting up your store? If you haven't launched yet, I'll leave our store launch checklist here in case you need it!

Kimi | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Kimi
Shopify Staff
1511 169 263

This is an accepted solution.

Ah I see, thanks for confirming @Lorri5. I'm glad that our live support team was able to help you with this!

 

Because Shopify Markets was indeed the resolution to your issue, I'll mark my first reply as a solution so that others with a similar issue can easily locate the solution for this.

Kimi | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 3 (3)

Kimi
Shopify Staff
1511 169 263

This is an accepted solution.

Hi, @Lorri5.

 

Have you included shipping rates for your Rest of world region? If you haven't done so, a warning similar to the one in the image below will show up. You'll need to add shipping rates to rectify the issue, so that the countries in this region will appear on your store's checkout.

 

21-47-spb67-9zgo8

 

 

If you've already done this however, are you able to check if you have access to Shopify Markets on your store? If you do, you can navigate to Settings > Markets to check if the other regions on your store has been activated within the Markets settings of your store. If a region you wish to sell to isn't currently active on your store, you can click Manage > Activate market for the market that wish to activate. This should then also activate the region on your checkout.

 

Are you currently in the process of setting up your store? If you haven't launched yet, I'll leave our store launch checklist here in case you need it!

Kimi | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Lorri5
Visitor
2 0 0
Thank you. The markets issue was exactly the problem. Sorted it out with
Shopify chat yesterday. Thanks for your response.
Kimi
Shopify Staff
1511 169 263

This is an accepted solution.

Ah I see, thanks for confirming @Lorri5. I'm glad that our live support team was able to help you with this!

 

Because Shopify Markets was indeed the resolution to your issue, I'll mark my first reply as a solution so that others with a similar issue can easily locate the solution for this.

Kimi | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog