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2 Questions on Pick Up Times and "Ready by" times

heftyfabworks
Tourist
7 0 4

I have two questions concerning local pick up orders. 

 

1. Is there a way to eliminate the auto generated "Pick up" times that appear on the customer orders? A lot of our products have lead times and are definitely not ready by the times it keeps giving people. I've also not found a way to even set the hours, so it's been giving customers pick up times that are when we are closed. I've included a photo example:

shopify screen shot 1.jpg

 

2. Is there also a way to eliminate or adjust the "ready by" times that a customer sees when they go to check out? We've set it to the highest possible which is "Usually ready in 5+ days" but a lot of people think that means their order will be ready in 5 days when we are normally weeks out.

shopify screen shot 2.jpg

 

Thanks

Replies 4 (4)
Todd0116
Tourist
3 0 1

Hi, I see no reply but was wondering if you figured out anything. We are new to Shopify with a Furniture Store still having long wait times. I have the pick-up option turned off now for the same reason you say, 5+ days sounds like will be available very soon. I'd rather it didn't say anything on product pages.  Appreciate any help you have found.  Todd

heftyfabworks
Tourist
7 0 4

@Todd0116 wrote:

Hi, I see no reply but was wondering if you figured out anything. We are new to Shopify with a Furniture Store still having long wait times. I have the pick-up option turned off now for the same reason you say, 5+ days sounds like will be available very soon. I'd rather it didn't say anything on product pages.  Appreciate any help you have found.  Todd


Hello Todd,

 

Unfortunately, I haven't heard or found out anything on how to fix this. We've had it set the same since I posted this, but I did make sure to edit the text on the automatic emails that get sent to the customers when they place an order to basically "please ignore what it says about pick up and ready times". So far I haven't had any issues but like you, just wish we could somehow eliminate that part. Because I KNOW one of these days I'll get an angry customer that actually does show up at 10pm on a Saturday. 🤦‍♂️

Todd0116
Tourist
3 0 1

I'm going to keep working on this and let you know if I figure anything out.  Thanks

Todd0116
Tourist
3 0 1

I've actually got a fix for this, credit to our marketing specialist. You need to get in the back end where lots of things can be changed but follow this step by step to change the wording for the "usually ready in 5+ days" line.  

Settings(bottom left) - Store languages - Change them language - exit out of the pop up - Click "Checkout & System" towards the top right - Press Ctrl F to open search bar - Type in "store availability pick up time" - You should be at the options where you can re-word however you want to and then save it.  Here is a link to my page if you want to see it. Go to any product.  Todd

https://www.furnituresourceia.com/