Add Provinces/Counties for the United Kingdom

Chilvers_Reprog
Tourist
5 0 10

Hi,

I am reasonably new to Shopify but very happy with the system. One problem we have is Shopify not separating the United Kingdom into provinces/counties, like it does for the Republic of Ireland. As many members have said before on the forum over the last few years, the shipping costs for orders from mainland UK to regions such as the highlands of Scotland, or Northern Ireland is significantly higher than London addresses for example.

At the moment we have weight based shipping rates for the UK, with the same weight bands being used for "UK Mainland" and "Highlands, Islands & Northern Ireland". When a customer from Northern Ireland places an order they are given the UK shipping options, which are usually as follows:

  • Free Delivery (UK Mainland Only) - Free
  • Next Day (UK Mainland Only) - £9.00
  • Next Day 'By 12' (UK Mainland Only) - £15.00
  • UK Highlands, Islands & Northern Ireland Delivery - £22.00

Obviously, the only shipping option available for a customer in Northern Ireland would be "UK Highlands, Islands & Northern Ireland", but there is nothing to stop them using a cheaper shipping option during checkout.

Is this feature likely to be added any time soon, or are we going to have to cancel, refund and nicely ask the customer to reorder with the correct delivery option.

Thanks in advance.

Replies 33 (33)
Todd19
Shopify Partner
97 0 15

Hello,

You'll have to get an app to do this. Look at these:

I don't know if these support your carriers, but they do offer the ability to customize shipping rules based on postal codes. Also, it seems that you'll need the "third party calculated shipping rates / " Shopify feature, which is included in Shopify Advanced plan. You may be able to get it added to your account separately.

Good luck!

Todd

Todd - ShopClerk Order Tracking for Shopify - https://shopclerk.net
Chilvers_Reprog
Tourist
5 0 10

Hi Todd,

Thank you for your reply. Unfortunately third part calculated shipping is not an option as the cost of the Shopify Advanced plan is just not feasible for us at this stage.

Thanks again.

Todd19
Shopify Partner
97 0 15

Yeah, it is a bit of a jump. I read on another thread that you can get that option added to your account for an additional $20 / month. Contact support and hopefuly they can help you.

Have a good weekend.

Todd - ShopClerk Order Tracking for Shopify - https://shopclerk.net
Katy
Shopify Staff
Shopify Staff
779 43 171

Hi, there!

Katy here from Shopify. Thank you for reaching out about this, and for sharing your concerns and feedback. This is really helpful to us here when continuing to build out our platform. 

I see that you have created separate shipping rates to help cater for each different pricing tier. However I can completely understand that customers in certain cases, could opt for the cheaper option, despite having an address outside of the specified region. 

While I don't have a timeframe on when this may be added to our platform at the moment, what I can and will do from here is add this as a feature request which informs our developers here internally. 

In the mean time, as @Todd has kindly suggested, there are a couple of App solutions which may help as a workaround.  An additional option to the list I would add is the Bespoke Shipping App - which specifies in UK shipping zones. 

These apps, do require that Carrier Calculated Shipping is added to your account in order to use them. While this can can be added for free with the Shopify Advanced plan, we do understand that this is quite a jump, especially when you're just getting started.  As Todd also correctly mentioned, it can be added as an additional feature to any plan for $20 per month. Or you can also add this for free with annual billing on any plan. Annual billing gives you a saving of 10% overall, so it might be something to consider.

The choice is of course totally up to you, and I understand that you would rather a in-built solution, though these workarounds may help you out in the mean time. 

In addition, I'm not sure if these areas are included within the top tier pricing in your shipping setting, but Islands such as: Guernsey, Isle of Man & Jersey can be set as their own country rate from within the admin. This may be helpful to you. 

I do hope that you are otherwise enjoying getting set up with Shopify. If you have any questions, or would like to run through these options some more- please let me know and I would be happy to help out!

Cheers,

Katy
 

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Chilvers_Reprog
Tourist
5 0 10

Hi,

Thank you Katy and Todd for your contribution. I will take a look at adding CCS and the suggested apps and see if it is a good option for us.

Thanks again.

LisaMcP
New Member
1 0 2

Hi Kate 

 

Is there any further progression being made with this for the UK and do you have a date when this will be made available as its been a year already? 

 

Thanks

Lisa

gartleyfx
New Member
1 0 8

yeah, don't hold your breath...

 

i just found a topic from 2013 where "Shopify Staff" said this: "we do have a pending feature request to allow for different subregions of the United Kingdom" ... "I've put another push into that feature request on your behalf, and hopefully we can get it added in to the system in the near future."

 

and you will find countless topics with the same question and with the same "feature request has been sent on your behalf" response. This is their go to response for everything. 

 

It's 2020 now and still nothing. 7 years (and counting) to add a basic feature. 

Machina_Espress
Tourist
10 0 16

Just to add to the last post made.

 

Any UK shipping issues that Shopify users may be having, don't rely on Shopify to do anything about any of it. These topics have been getting discussed for a LONG time and they do absolute ZERO about it.

 

They are too busy releasing Shopify Plus for a higher price point that no doubt offers these features (If you pay for it).

 

Get your finger out Shopify and just pay for the upgrades!

If I could find a better option elsewhere I would have cancelled by now, but you have people stuck cause there are no better options.  Nice.

 

Hal_Holmes-Pier
New Member
3 0 3

Shopify Help - Where are you?

 

I was just reading your COVID-19 response:

Local pickup and delivery

Flatten the curve, while getting products into the hands of your local customers. If you can drop off orders, create a local delivery option only visible to customers who live in that zone. Early next week we will enable retailers using Shopify POS to offer in-store or sidewalk pick up for online orders.

 

It's a shame that you don't actually offer this.

 

davebc3
New Member
2 0 4

I am also very interested in this issue being solved. It is a major stumbling block for my business without having to price everything higher in general just to cover the extra cost of shipping to other UK territories like Scotland and Ireland. I have emailed their support desk today to request this feature, but since once user has suggested it's been 7 years since this issue was first raised then I won't hold my breath. It is included for other countries on the basic packaged, like in Australia it has all the other territories so it's annoying they don't have this for the UK. They just think we're a small island and everything is the same shipping price to all areas 😂

davebc3
New Member
2 0 4

Hi Katy, please see my post on this feed today and I hope you can finally help us resolve this issue. Many thanks. 

Machina_Espress
Tourist
10 0 16
I hear you.

I would suggest that if Shopify is NOT planning on doing this any time
soon, they reply and put everyone in the picture. I am looking at
other platforms right now as I'm a little tired with the lack of response
and action. Get your finger out Shopify and make the bloody changes. It's
painful.
myhomemygarden
New Member
2 0 1

EKM then...

Theriion
Excursionist
33 0 7

Hi,

Same problem here, I need to be able to separate the shipping costs for those areas. Spending ANY extra money on calculated rates and/or additional apps is not an option for me as I just started my shop. It is unbelievable that other countries have regions within the zone but not UK?! Why? And why has this been so long without any resolution put in place. Making people pay extra for this is not acceptance and just bad practice as shops located in other countries get more favourable treatment with these options available "straight from the box".

I have emailed shopify this morning about it asking how can I have this set up. I will let you all know what the response was. 

Stay safe all! 

 

Kind regards

Theriion

RugLove
Excursionist
50 0 34
Same generic response .. oh there is an app for that ! Cheers ! Another cost for basic 2020 e-commerce functionality.
Machina_Espress
Tourist
10 0 16

Yeh exactly!

 

Shopify 'Expert' 'Guru' Always says >>>

 

"Great question! How did you think of that?  Good on you! Your smashing it!

 

We say >>>

 

Seriously??

Shopify, get your act together and start improving your service and stop being so condescending. It's both insulting and very very annoying.

 

It's simple.  We buy a service from you. We raise points that are either good or bad.  You take them on board and invest on improving what you offer, this encourages us to stay and be your customers long term.

 

Please improve.

 

RugLove
Excursionist
50 0 34
Zero incentive to innovate as they are in bed with the developers and happy just take their cut .

Shopify could develop the platform and wipe out 80% of the App Store overnight . Id rather pay a higher monthly .. than **bleep** 29 quid for a filter ( basics in 2020 e-commerce ) hardly rocket science 99% of what people ask for .
Lucelly
Tourist
9 0 2

It is a basic function of any e-commerce system to be able to calculate accurate shipping rates by area. Why have Shopify not developed a solution to be part of the “ Basic” functionality. All other platforms I have explored have this a standard.

 

Why? Because shipping is essential for any online retail store!

 

There are so many great features about Shopify but the current solution is amateurish and unprofessional 

 

come on Shopify, pull your finger out so I can launch my store!

Vincente56
Tourist
6 0 6

Same request here but for another country.

In my country, delivery rates are based on provinces (but not on post codes).

Without this feature, it will not be possible for me to work with Shopify.