I just wanted to share my horrible experience with this company, 3 months ago I was trying to find a pool for my children in order to entertain them during this pandemic. I found this place and I purchase a pool as described,
Frame Pool Set with Sand Filter Pump & Saltwater System
I paid 702.87$ through PayPal.
On 8/2/2020 after one month waiting, I received a box from this company with a pool half of measure of what I purchased and without any other components. I sent email to this company to let them know that they sent the wrong product.
They responded my email telling me that they send this item because they did not have in stock what I purchased, notice that they charged from the beginning the full amount knowing that they did not have it in stock.
They offered my a refund of 40%, I declined this offer. Why I had to accept 40 % of refund if you send me the wrong product and did not fixed to my family and my needs?
Second time they offered full refund but I need to pay for the shipping cost.
At this point I decided to go with PayPal in order to help me with this issue and I am so disappointed and sad , they did not protect me, they gave me the same solution that seller gave me one month ago.
Today I had to go to USPS store and send product back and I it cost me 206.25 $. So unfair,
I just wanted to share with you my horrible experience with Airqutu site and with PayPal as well, and make your own conclusion.
Please be careful when you buy something form this company.
I am writing here my experience because I saw in Airqutu is powered by Shopify.
I have all the proof, emails, tracking information, pictures, everything if you need it
Nick here from Shopify. Sorry to hear about your experience with this.
While I can't confirm this store is even using Shopify for privacy and security reasons but I can assure you Shopify does not encourage any stores which would look to work or act in any fraudulent way ever. Shopify would not have any day to day business dealings of the stores on the platform.