Banking information for payment account set up

kiki12345
Tourist
15 0 1

I just opened the store a few days ago. However, I can't link my bank accounts well. Even though I entered the correct information, I get an error like the one in the image below. I don't know why, but what could be the cause?

I opened at Japan but sell items for all over the world customer. 

kiki12345_0-1624265240590.png

 

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Sophia
Shopify Staff
Shopify Staff
920 58 102

Hi, @kiki12345.

Sophia here from Shopify. Welcome to the Shopify Community!

I'm sorry to hear that you've been receiving this error message when trying to link your bank account to Shopify Payments. Are you able to try connecting your bank account from another device to see if the error message persists?

If you've already tried connecting your bank account from more than one device, please contact our team via live chat, email, or callback through the Shopify Help Center so we can take a closer look at the account with you.

Sophia | Social Care @ Shopify 
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