Calculated Shipping Rates not showing on Checkout

Solved
wallypollock
New Member
2 1 0

When running test orders, shipping options is only showing the default shipping at checkout. All the calculated rates for Canada, USA, International are absent. I have looked at all the calculated shipping support videos, etc.  All products have the requisite shipping weights assigned, and the shipping zones have the Canada Post calculated rates activated.  What am I missing here? Appreciate any help.

Accepted Solution (1)

Accepted Solutions
wallypollock
New Member
2 1 0

This is an accepted solution.

Well good news. It turns out there is a minimum shipping container size from Canada Post to qualify for negotiated rates. My default box size was too small to qualify, and prevented the display of negotiated rates in the checkout.

Thanks to Ryder and Matt for hanging in and figuring this out!

 

View solution in original post

Replies 9 (9)
Ryder
Shopify Staff
Shopify Staff
450 56 88

Hey there, @wallypollock!

Ryder here, from the Social Care Team at Shopify. Thanks for posting! I'm sorry to hear you're having trouble with your Carrier Calculated Shipping rates not displaying accurately at checkout, but I'd be happy to see how I might be able to be of assistance.

I've gone ahead and sent you an email to the email address associated to your Community Forums account. If this is the same email address associated to your Shopify store you can simply respond and provide the information requested. If you use a separate email address for your store, you can CC the correct one on file and respond through there. Once I have your response with the necessary information, I'll be happy to take a deeper look into your settings and test out the checkout on my end.

Hope to hear from you soon!

Cheers. 

Ryder A. | Social Care @ Shopify 
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shipguru
Shopify Partner
154 6 18

@wallypollock ,

 

We offer a step by step walk through for setting up shipping in the Shopify admin and testing.  In doing so, all questions are answered and solutions provided - native or otherwise. Please let me know if you have a moment to review  -  https://calendly.com/kingwebmaster/30min

wallypollock
New Member
2 1 0

This is an accepted solution.

Well good news. It turns out there is a minimum shipping container size from Canada Post to qualify for negotiated rates. My default box size was too small to qualify, and prevented the display of negotiated rates in the checkout.

Thanks to Ryder and Matt for hanging in and figuring this out!

 

bsusewitz
New Member
2 0 0

I am having the same issue.

Can someone please reach out to me at brandi_susewitz@yahoo.com

Thank you!

Brandi

RussW
Excursionist
18 1 9

Hi Ryder,

I'm having a similar issue with rates not being calculated correctly in the cart.

I have allocated different rates for certain items and if one of these items is added to the cart on it's own, the correct shipping rate is allocated. But, if I add another item (which has different shipping rates) to the same cart, the shipping charge goes to £0.00!

Really appreciate any help you can give. our site is; https://bling-mobile.myshopify.com with teh public url; www.ruezone.com

thanks

Russ

McClaryDesign
New Member
1 0 0

I thought this was calculating properly but I am getting complaints from potential buyers that some of our small items are calculating out as huge charges.  This is a SERIOUS problem and shouldn't be this hard to setup.  If done properly then basic shipping should just be entering in a weight and volume and getting a proper calculation. 

Shopify why is this so hard?  Is there a tutorial somewhere on how to set this all up properly?

Samm01
New Member
1 0 0

I am having this same issue! Can someone please reach out to me.

samantha.cowell@outlook.com

RussW
Excursionist
18 1 9

Hi Sam

 

Did you get anywhere with this? we are still having this issue..

 

Russ

kernerya
New Member
2 0 0

Hey, I'm getting exactly the same issue.  Please reach out to this email: shop@petluxe.de

My shop is not yet online and I am in the process of setting my shipping rates. With a minimum weight of 4 g of a product, the product should be packed in a small box (standard rate 3.70). A maximum of 12 g fits into this box, so my condition is: minimum 4 g to maximum 12 g.

From a weight of 12 g of a product, the product should be packed in the large box, i.e. standard rate 4.71 € should be automatically selected by Shopify at the checkout. I have inserted and set everything correctly and still Shopify always selects only one tarif and the conditions are not observed. I want to launch my shop already on the 5th of November, so I ask for urgent help to fix this problem.

Thank you very much in advance,

Denise