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Can customers split payments on two credit cards in an online store?

adriennew
Tourist
13 0 1

Hi. I have an online store and the customer would like to split the purchase on 2 credit cards since it is a large $ amount.  Can that be done? If so, how?

Accepted Solution (1)
Skye
Shopify Staff
1073 97 195

This is an accepted solution.

My apologies, @adriennew 

 

I misread your original post and thought it was your Shopify bill! The invoice work around you mentioned will absolutely do the job for your customer. Simply create the two draft orders with order notes and have the customer pay each separately. Great thinking!

Skye | Social Care @ Shopify
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Replies 7 (7)

Skye
Shopify Staff
1073 97 195

Hi, @adriennew 

 

Thanks for posting to the Community, I hope you're well.

 

While I hate to be the bearer of bad news, it's not possible to split your payment. If you have a billing limit on your credit card, I recommend reaching out to your bank to have that temporarily increased to allow you to make the payment. 

 

Best of luck, and thank you for understanding. 

Skye | Social Care @ Shopify
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- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
adriennew
Tourist
13 0 1

Hi Skye,

 

Thank you.  I have split in two invoices as a deposit and linked in the notes the two before as a work around but thought there may be a way to handle this in your system.  

 

Appreciate your response.

 

I

Skye
Shopify Staff
1073 97 195

This is an accepted solution.

My apologies, @adriennew 

 

I misread your original post and thought it was your Shopify bill! The invoice work around you mentioned will absolutely do the job for your customer. Simply create the two draft orders with order notes and have the customer pay each separately. Great thinking!

Skye | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
adriennew
Tourist
13 0 1

Hi Skye,

 

All good.  I am the work-around queen.  Sometimes they work better than others.

 

Thanks for your help.

 

Best,

Rlfortuno
Visitor
1 0 1

Surely there’s a better way to do this? I see split payments as an options for POS systems, but I can’t find a similar functionality for the online store. The two orders thing is manageable, but very awkward and doesn’t look great to a customer. Am I just missing the method by which it can be done that isn’t this…uh, inventive?

kmillz504
Visitor
1 0 0

I second this. I had a customer with a $10,000.00 per day credit limit on his card. He wanted to pay the balance of the order with another card and couldn't find a way to do so. It is already built into the POS system so it should be available on the online sector as well.

mbeffa
Tourist
7 0 3

This is such a shame. Unbelievable but true. You can split the fulfillment of an order, but you cannot split the payments to match the fulfillment. Just another let down by Shopify. 

Of course they would never listen to what customers want.