Can I cancel my unused plan without charges?

Can I cancel my unused plan without charges?

rahulnagar0701
Visitor
1 0 0

Good day,

 

I recently joined Shopify as a student but have been inactive for months. I forgot I had an account and now being billed 438 USD. I have not used any features. Is there a way I can cancel my plan without being charged? Really desperate right now. I no longer want to be on Shopify for the time being. 

Reply 1 (1)

Ollie
Shopify Staff
2497 456 416

Hey @rahulnagar0701.
 
Thanks for reaching out. 
 
I appreciate the context that you have shared with us as that is very helpful!

 

In order for us to take a further look into the billing of the account or store, we will need to verify you as the store owner. Since we cannot authenticate you over the Community forums due to the sensitive information that needs to be shared, I am unable to view the specifics. In this case, you can get in direct contact with our live support regarding the situation by navigating to our Help Center
 
Let me know if you have any questions.

Ollie | Social Care @ Shopify 
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