Can I get a refund for a cancelled store subscription?

Liam140
Visitor
1 0 0

Hey, I opened a shopify account with intention of running a store however could not find the time to do so, I was planning on canceling the subscription before the next billing date however I forgot to do so. Immediatly upon realising I was billed, I closed the store and cancelled the subscription however I was wondering whether it is possible to request a refund regarding the most recent monthly bill?

Reply 1 (1)

Emily
Shopify Staff
1310 101 189

Hey, @Liam140

 

Thank you for connecting with us. Once you have closed your store, you are more than welcome to reach out to our Support Team to discuss your options on a potential refund. You can contact our Support Team by email, live chat, or callback through our Help Center. You will need to log in, select your shop, search a topic, then click "Continue" at the bottom of the page to find contact options.

 

Please let me know if you have any further questions!

Emily | Social Care @ Shopify 
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