Can I get a refund for a deactivated account charged yearly?

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Hello, billing support, 


Would you please reverse/refund the yearly payment that was processed today?


I deactivated the account and your system still charged me.


Thank you, 


Dante Coz 

Reply 1 (1)

Shopify Staff
1360 102 193

Hi, @DanteCoz.


Thank you for reaching out.


You will need to contact our Support Team for information regarding a possible refund, as I do not have access to your account information. 


Take care, 

Emily | Social Care @ Shopify 
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