Can I get a refund for an accidental subscription charge?

Can I get a refund for an accidental subscription charge?

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I also accidently forgot to cancel my subscription. Is there any way I can get a refund on the recent charge? Thanks in advance!

Reply 1 (1)

Shopify Staff
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Hello, @Denyvusofficial.


Thank you for reaching out and posting this question!


I understand you forgot to cancel your subscription and you'd like to get a refund for this charge. While we're unable to provide account-specific support via the Shopify Community, we'd be happy to take a closer look at your account and assist you with a refund through live chat, email, or callback. That being said, before you get in touch with our live support, I'd also recommend closing your store now so that a refund can be issued if your invoice is eligible. Once that's done, simply visit the Shopify Help Center and log into your account to create a support request. 


I'd love to hear more about your experience with Shopify, or if you have any feedback to share with us, don't hesitate to let me know!



Elias | Social Care @ Shopify 
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