Can I get a refund for an unauthorized payment?

[Joang2411]

Hello Shopify I have been trying to get in contact for the past 2 days and been having a hard time just recently I was charged with $500 that wasn’t authorized I quite literaly woke up to a payment that wasn’t authorized I was asleep when that happend and it’s been very frustrating trying to find help I alr contacted my bank front desk they said they have nothing to do once the payment has been processed and it’s been 2 days since the billing cycle I immediately need help I canno afford a $500 payment it was never approved by me pls get back at me asap really struggling  

[Joang2411]

Hello are you still online ? I would very much appreciate your help just got home from work

[Joang2411]

The Shopify account is not under this g mail just get back at me and will give you all the details you need of the account 

[Joang2411]

You can’t message me thru the b support inbox ? Like the other admin was doing but he is currently offline

[Kimi]

Hi, @Joang2411.

Thanks for getting in touch. I definitely hear your concerns and can empathize with your situation here.

Did you manage to successfully contact our Live Support team? If not, this will be your next step so that we can take a closer look at your account  from our end and investigate the funds that were taken out from it.

We don't currently provide account-specific support via the Community Forums, due to security reasons, so to contact our Live Support team you'll need to login to your store via our Help Center here. Once logged in, select a topic that best fits your query or situation. From there, you'll be taken to a page with a list of relevant support articles, and you can scroll to the bottom of that page to select your preferred contact method with our team.

Our Live Support team will then be able to securely access your account from our end to further assist you with this matter. If required, we may also need to escalate the situation to our Billing team, as payment-related matters like these often require specialized support before any next steps or final decisions can be made.