Can I get a refund if I close my online store before the paid month ends?

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Hi Shopify Team, 

I have just completed my Closing Sale on my store and and going to close the store at the end of Nov, however this morning my payment for the month of Dec was deducted.
Is it possible to request a refund for the Dec payment if I close my store in Nov, since I will not be using the service? 


Reply 1 (1)

Shopify Staff
1176 129 183

Hey, @nicola16!


We're sorry to see you leave! If you don't mind, could you kindly share the reason behind your decision to move on from our platform?


For this, you will need to reach out to live support, as this is the only secure way we can access your account and discuss a possible refund. Keep in mind, as per our Terms of Service, section 5, point 10. Shopify does not offer refunds, so this is not guaranteed, but you can always explain your situation to support.


Our live support can be reached here. Please follow the prompts given by the virtual Help Center assistant in order to access our live chat support. Thanks so much! 



Maz | Social Care @ Shopify 
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