Can I recover money from a closed online store?

Can I recover money from a closed online store?

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I placed an order and never got an email confirmation but the money was taken out of my bank account.  2 days later i went to check the status of the order and the company's site on shopify was completely shut down and no one is anwering the phone after many attempts.  I need to know if there is anything i can do.

Replies 2 (2)

Shopify Staff
2497 456 416

Hey @Jalambie.


Thanks for reaching out.


I am sorry to hear about the trouble with your online order! As Shopify is a platform that hosts online businesses, we do not manage or ship the orders ourselves. If you have attempted to reach out to the business that you have made a purchase from and you have not heard back. I would suggest speaking to your bank about your online order, they should have processes set up aimed to retrieve your funds from the purchase.


We have a great Buyer FAQs page that goes into more detail about the next steps you can take depending on the status of your order.


Let me know if you have any questions.

Ollie | Social Care @ Shopify 
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I have faced the same problem. The website disappeared and the store is down. You become part of the transaction process and launch a store on your shop app and don't take any responsibility for it. Shame on you !!! Scammers are looting people hard hard-earned money. You are giving them a platform and don't give a damn about it. You make them look genuine.