CANT UPDATE BANK INFORMATION

Terree_Ann
Tourist
2 0 1

I've been trying to get help with this for over a week now. For whatever reason I'm getting an error message saying my payments have failed to be deposited into my bank account. I'm not sure if I accidentally entered my information incorrectly when I was originally entering it or what, but I do not know what was originally entered so when I try to correct it I can't because I don't know the original bank account information.

PLEASE SOMEBODY HELP

Olivia
Shopify Staff
Shopify Staff
691 69 129

Hey, @Terree_Ann.

Welcome to Shopify Community. My name is Olivia and I work here. I want to start off by thanking you for sharing your question with our network.

Olivia | Social Care @ Shopify 
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Terree_Ann
Tourist
2 0 1

Hi Olivia,

Thank you so much for getting back to me and also thank you for letting me know the best/quickest ways to get in touch with customer support! I do fall into scenario B and would like to get in touch with the billing team.

Terree Kennedy

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