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Hello Joseph,
I don't know the answer to your question but I am wondering how you were able to track informed visibility on letters. I sell stickers and prayer cards and I mail them in envelopes. When I print out a label for these envelopes, Shopify prints out a label with an Informed Visibility scanning code but my customers don't get the email updates and I don't know how to get that information either.
Can you shed any light on this?
Thank you,
Jann