Chargeback from payout

saeed201
New Member
1 0 0

I received a chargeback on an order but my checking account didn't have enough to cover it. So, shopify stopped  the payouts. 

Now I made some sales that cover the chargeback. However, I don't see a way to pay using my sales money nor I can resume payouts.

How can I fix this? 

Reply 1 (1)
Jason_Beacon
Shopify Partner
224 9 38

Hi @saeed201 

I'm sorry to hear about your chargeback issue. 

To answer your question, the deduction should automatically be taken out of your new sales so you don't have to worry about itit. There is nothing you need to do. Once the chargeback payment has been paid off any positive remaining sales will be deposited to your account on the due date. 

I hope this answers your question. 

Decrease fraudulent orders, stop chargebacks with Beacon. The most customizable fraud and risk management system built for Shopify businesses

https://apps.shopify.com/beacon