Why am I facing checkout issues on Shopify?

kayjo1
Visitor
1 0 1
This page is not compatible with Editor due to one of the following issues:

The page redirects to an unsupported URL
Page could not be loaded due to an error

 Why am i getting this popped up by checkingout?

Replies 2 (2)

Greta
Shopify Staff
1100 118 139

Hi, @kayjo1!

 

Thank you for your post — I'm happy to look into this with you. 

 

Would you happen to be on our free trial at the moment? We've seen some new merchants still on the free trial reporting this error when they're using their theme editor. If you are on a free trial, I recommend contacting our live Support team through the Help Center, and they will be able to look into your account and remove the error. 

 

If you're not on the free trial, we'll want to dig into this more. Could you share your store's URL with me? I will attempt to go through the checkout and see if I also receive an error. This error is likely only going to occur within the theme editor, and not effect your actual site, but it's best to double check. 

 

I look forward to helping you out! 

Greta | Shopify 
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KetanKumar
Shopify Partner
36839 3635 11972

@kayjo1 

Sorry you are facing this issue, it would be my pleasure to help you.

Welcome to the Shopify community!😊
Thanks for your good question.

checkout page customization allow only for shopify plus plan can you please contact shopify support 

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
- Feel free to contact me on bamaniyaketan.sky@gmail.com regarding any help
Shopify Partner | Skype : bamaniya.sky
PSD to Shopify | Shopify Design Changes | Shopify Custom Theme Development and Desing | Custom Modifications In to Shopify Theme | SEO & Digital Marketing