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Customers not receiving invoices

Angelamcd
New Member
2 0 0

I have several customers not received their invoices... help!

Replies 12 (12)
jayruz
Shopify Partner
16 1 4

Hi there, is this in relation to Draft Order Invoices? 

Angelamcd
New Member
2 0 0

Yes! I create an order as a draft and email invoice. Customers are not receiving the invoice. Thanks for any help!

SaraSteapedSlow
Tourist
9 1 7

I'm having the same issue. Has a solution been found? I'm also not receiving the "BCC" email invoice. 

SaraSteapedSlow
Tourist
9 1 7

Ok I found my copy in my spam folder. My customer says she can't find hers in her spam folder. (How do I prevent these emails from going to spam?)

ssbbq
Tourist
4 0 4

I had this problem today and a few times in the past. Any resolutions? Its not in spam, but when it does go to spam, how do we prevent that?

Christopher_Gon
Excursionist
13 0 5

I have this issue as well and I did a BCC to my email and I did get it but my customer didn't receive anything. On the other hand, I was successful only once with a different customer. Shopify is there any resolution to this yet? 

Chris Gonzales
EnquiringMind
Tourist
8 0 2

Same here.  I’ll even BCC myself I will get it but the customer will not and it’s not in their spam either.  

It’s been happening more often and I’m losing business because of it.  Please help. 

Usually If I resend it then it will get to the customer. One time it took resending twice. 

ssbbq
Tourist
4 0 4

I've found a workaround. When you are creating the invoice and about to send it, you are shown a preview of the email. Scroll down into the email to the big red button thatnsay COMPLETE YOUR PURCHASE, and right click on it. There you can copy the link and send that to your customer. I like to verify the link in a new tab first. Hope that helps.

Fen94
Tourist
4 0 2

The solution ssbbq mentions works for me as well, thank you very much ssbbq.

GeekyLori
Tourist
8 0 2

This is still a problem!

Every New Customer does not receive their draft order invoice and some existing customers. 
A workaround I found is to have customers create a contact and have the email address that the invoices come “from” inside the email box in thr contact. 

This is a pain and is unprofessional as heck but I haven’t been able to Shopify to provide a fix yet. 

Ladyd102
New Member
1 0 0

I’m having the same issues. I called but the rep was clueless also. I thought it was only me and I thought I was doing something wrong.  Some customers don’t get it. Some do. I hope that they fix the problem because the way the invoices ate set up is really nice and professional. 

Adam_Johnson
New Member
1 0 0

I am continuing to have this same problem on my site. It has happened numerous time and I'm frustrated to see Shopify hasn't posted a response. 

The link copied from the preview invoice works, but this is a messy work around.

 

Shopify, please provide us a solution.