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Discount code not working

Purjuices
New Member
1 0 0

None of our discount codes will work.  We tried several things, deleted, new codes, different products but it won’t work.  We are currently using automatic discounts and they work fine.

Any idea why our codes don’t work?  The one we  first noticed is JULY15 but again we tried several new ones and no luck!

Replies 21 (21)
Hank
Shopify Staff
Shopify Staff
1102 128 175

Hi, @Purjuices,

Hank here from Shopify.

What error messages are you getting when trying to use the discounts, and is it discount codes from within the admin? 

You mentioned automatic discounts are working, which may mean you are referring to manual discount codes. One important thing to note is that discount codes cannot be stacked natively within the admin, meaning that only one discount code can be used at once.

If you are looking for the use of multiple discounts, there are some third-party apps that offer this function. I have some apps here for you.

However, if you are not stacking your discounts, can you let me know the error you are seeing, or if you can share your store URL I can take a look also.

Let me know if you have any further questions!

Hank

Hank | Social Care @ Shopify 
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metroretro
Excursionist
27 0 16

I've had the same problem for awhile -- a coupon code that was working, no longer works.   There are no minimuns nor other requirements, and no expiration date -- yet, it has ceased working.

 

 

VanessaCima
New Member
2 0 0

We are having a problem trying to activate a code for a  Buy X Get Y, promo. It is not working, we´ve tried, deactivating it, deleting other codes...but nothing seems to work. The code is BACK2SCHOOL. Please advice...

 

 

SOInteriors
New Member
1 0 1

Hi, can you please help me? I have the same issue. I have a discount code of 20% for selected collections and it just does not appear at checkout! this is a nightmare! I'm opening the shop just now and the discount is a part of it and it does not work. 

Please help!

VanessaCima
New Member
2 0 0

Hi, SOInteriors

 

Thank you for letting us know about this issue. We are sorry for any inconvenience this may have caused to you, we are working to fix it. Please send us a screenshot and description of the product you are trying to purchase in order to solve the problem. 

 

Thank you

Hernan

 

 

 

 

bittenlip
New Member
2 0 0

Hello, 

 

I have set up 3 different manual  discount codes for when a client spends over £40 in the UK, Over £100 in Europe and another for over £120 US, AUS & Canada. 

The UK ones have stopped working when automatically being applied at checkout. You can now only type in the discount code rather than it being applied automatically. 

I tested this with the European code and clicked the box to limit the use to one use only and it then stopped working automatically at checkout and applied the postage. I then unticked the box so the settings were back to normal and the postage has still been applied and it will not work unless you enter the code at checkout. 

I have not amended the over £120 code and this works fine and it still applied at checkout automatically. 

Please help! 

 

Thanks

kaffepods
New Member
1 0 2

Hello,

I am having the same issue, none of my discount codes are working... The codes where working on Thursday but Saturday none of them are working. I have set them up with no restriction. 

1 - Paid without a discount code is working fine

2 - add the code and it's not working

So why is this? Please respond asap

Michael

tashatuazon
New Member
2 0 1

Hello,

My store is backspacerrecords.com. I received a couple of reports from two customers having trouble using my RSDGOLD discount code. One customer used a desktop, the other one mobile, and they both reported to me that when they click the APPLY button, the page refreshes and the code disappears.

It's very weird because other customers were able to use the code without any problem.

I noticed that Shopify has updated to a new version as it looks a bit different to me now. Is this a possible bug due to the update? 

Please help us.

Thank you!

JoeyP
New Member
1 0 3

Same thing for me. I've tried deleting codes and recreating them but I'm still getting the error message at checkout. Even MORE frustrating, when I contact Shopify support, they tell me the code is working just fine and share a screenshot of their simulated check-out, to prove their point. Something is messed up.

This is driving me nuts. Somebody with a brain at Shopify needs to take a close look under the hood and find out what the heck is going on. November is the worst month for coupon codes not to function!!

 

mariamatea
Tourist
4 0 0

same problem here. My orders go through just fine but when i use discount codes it suddenly says that my store doesn't ship to the address... (We do not ship to _______ ) but my store does ship to these places and the order goes through just fine without any codes. Please let me knw how to resolve this co.mariamatea@gmail.com Thanks a bunch!

Uza
Tourist
6 0 2

I have a really similar problem.. the discount codes does not work on the CART page. When applied on checkout it works fine. How can it be fixed?

 

Website URL : https://bambu-bottle.com/

Discount example: ACART5

 

Thanks

Rocky_Creek
New Member
1 0 1

mine doesn't work either!  HELP!  I HAVE A PROMOTION STARTING TODAY.

 

Rocky_Creek_0-1623284444183.png

 

MELANIEART1
New Member
1 0 0

My codes also aren't working. What can I do?

nspmike
New Member
1 0 1

Ditto, same issue here.  Every code that is verified active gets the same response from ShopPay "Please enter a valid discount code."  I have tried the same things as everyone else, it looks like.  I have deleted the discount codes, recreated them, modified them, still the same issues.  Please help.

jovanabiosota
New Member
1 0 2

Hi, we're having the same issue with Buy X Get Y discount.

I've created a discount code for Father's day. Conditions are that a customer needs to spend a minimum $100 on any product (to achieve this I have selected online shop as the collection because this houses all of the products in our shop), in order to get a free product (which I've selected from the list of products). However, when I test the discount code, I get the error message "discount code isn’t valid for the items in your cart".

Screen Shot 2021-08-16 at 12.41.19 pm.png

 

Our store URL is https://biosota-com-au.myshopify.com/

HELP PLEASE!

jtoplucky13
Tourist
5 0 4

UGHHH... Please help ASAP! My discount codes are not working either and it's driving me BONKERS.  I created a code to use to test purchases for myself... when I input the code it SHOULD give 100% off the price.  But this is the message I keep getting, no matter how many times I try - or create identical codes with alternate names - or create identical codes with alternate names AND different parameters.  PLEASE PLEASE HELP ASAP.

EMimura
New Member
2 0 1

Hi everyone, 

I was having the same issue  'these items are not eligible for this discount code'. I poked around different places and figured out that "Limit number of times this discount can be used in total" under Usage limits was what was causing this. I turned it off and the coupon worked. 

I'm sure this doesn't apply to everyone, but hey if it happened to me and it could to some others.

Screen Shot 2021-09-11 at 11.16.26 AM.png

MaddyMaxon
New Member
1 0 0

Thanks so much for this @EMimura - this solution definitely worked for me!

Having customers ask why the code wasn't working when I'd checked that it was before telling them of the sale was just embarrassing. I wouldn't have worked out the issue without your post - so thank you!!  🙂

EMimura
New Member
2 0 1

@MaddyMaxon  Oh yeay! So happy I got to help. *hugs*