Do I still pay fees for orders canceled due to lack of stock?

Do I still pay fees for orders canceled due to lack of stock?

reliable-store
Visitor
1 0 0

Hi,

 

If I cancel any order due to No Stock of the products, does shopify still charge me fees ?

Reply 1 (1)

Skye
Shopify Staff
1120 99 200

Hi, @reliable-store 

Thanks for posting to the Forums.

 

If you cancel an order where the payment has been captured you will still be charged processing fees. 

To prevent this in the future, you can turn on manual payment capture. This means the customers payment will process at checkout, but you will have to manually capture it once you know the order will be fulfilled.

A second option is to turn on inventory tracking. This will ensure you don't sell products you don't have in stock.

I hope that helps!

Skye | Social Care @ Shopify
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